Summer 2027 IT Field Services Intern

About the role

Join our team at FNB’s IT Field Services internship and gain hands-on experience supporting end-user technology across branch, corporate, and operational environments. Work alongside experienced professionals to develop foundational technical support, customer service, documentation, and problem-solving skills while contributing to enterprise technology services that enable employees across the organization. This role serves as a pathway into entry-level IT support and infrastructure careers.

Responsibilities

• Assist with deployment, configuration, and setup of laptops, monitors, peripherals, and mobile devices for new hires, refresh programs, and office moves.
• Provide first-level technical support through the Tech Bar and field support activities by assisting users with common hardware, software, and peripheral issues.
• Support IT asset management activities by updating inventory records, tracking equipment assignments, assisting with asset collection efforts, and maintaining accurate documentation.
• Update and maintain service requests, incident tickets, deployment records, and related documentation within the IT service management platform to support operational reporting and compliance requirements.
• Assist with conference room and meeting technology support, including basic troubleshooting of audiovisual and collaboration tools.
• Participate in process improvement initiatives, documentation updates, knowledge base maintenance, and other operational projects that enhance service delivery and user experience.
• Participate and attend FNB-related events/trainings scheduled for all Summer Interns.

Learning Objectives

• Develop a foundational understanding of enterprise IT support operations, including endpoint deployment, incident management, service requests, inventory management, and customer support practices.
• Gain experience using IT service management and asset management tools while learning the importance of accurate documentation, compliance, and data stewardship.
• Strengthen technical troubleshooting, communication, customer service, and problem-solving skills through direct interaction with employees and participation in day-to-day IT support activities.
• Learn how frontline technology support contributes to business productivity, risk management, operational efficiency, and overall employee experience.

Requirements

• High School or GED.
• 0 years of prior experience required.
• Must be officially enrolled in an undergraduate bachelor’s program with a major in areas such as Finance, Accounting, Marketing, or Information Technology.