Summer 2027 - Application Support Analyst Intern

Koch Engineered Solutions (KES) is seeking an Application Support Analyst Intern to join our Information Technology team in Wichita, KS. This internship offers a unique opportunity to gain hands-on experience supporting business-critical applications while working alongside experienced IT professionals.

About the role

You will help troubleshoot issues, support application enhancements, and collaborate with business users to improve processes and technology solutions. The internship program is designed to provide meaningful work, professional development, and exposure to real-world business and technology challenges.

Our Team

The KES Information Technology team partners closely with business capabilities across the organization to deliver reliable, scalable, and innovative technology solutions. As an intern, you will work with application support professionals and business stakeholders to help ensure our critical business systems enable successful business outcomes. You’ll thrive here if you’re creative, a team player, and motivated to achieve meaningful business results. Just like in a startup environment, you’ll develop resourcefulness and work closely with external solution providers, accelerating your growth and making a real impact on our company’s success.

Responsibilities

• Assist IT and business teams in supporting application systems and learning how to troubleshoot basic technical issues
• Help proactively monitor and support key ERP and Engineering applications
• Partner with business users to understand system challenges and identify opportunities for improvement
• Support the creation and maintenance of documentation to help resolve common problems
• Participate in team meetings and project activities to gain insight into IT operations and business transformation projects
• Coordinate with business partners to conduct user acceptance testing
• Recommend enhancements of products to optimize work processes
• Continue to quickly learn new systems and products based on business needs
• Participate in projects that improve business processes, application functionality, and user experience
• Collaborate with internal teams and external vendors to support application reliability and business continuity

Requirements

• Currently enrolled in a degree program related to one of the following areas: Information Systems, Management Information Systems, Computer Science, or related technical field with at least one semester or term remaining after the internship
• Eligible for full-time employment by June 2028
• Curiosity and basic hands-on experience experimenting with AI/ML tools or generative assistants (Copilot, LLMs, AI APIs) or a clear willingness to learn and apply such tools safely under guidance
• Legal authorization to work permanently in the United States for any employer without requiring a Visa transfer or Visa sponsorship

Qualifications

• Initiative, natural curiosity, strong communication skills, and an aptitude for fast-paced learning
• Prior IT support or familiarity with IT service management or ticketing tools (i.e., ServiceNow) is a plus
• Interest in process improvement, software engineering, or data analytics

Pay

Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.

Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most.

• Medical, dental, vision, flexible spending and health savings accounts
• Life insurance, ADD, disability, retirement
• Paid vacation/time off, educational assistance
• May also include infertility assistance, paid parental leave and adoption assistance

Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region.