Suites Supervisor - Raymond James Stadium

PRIMARY RESPONSIBILITIES

• Oversee event day operations within an assigned area: Suite Attendants, Runners, and Dessert Cart
• Accountable for changes incurred during the day of event, ensure attendants are aware of the additional requests
• Ensure all HACCP standards are followed including food temperatures, rotation of product, and sanitation and cleanliness of assigned areas; reports safety items to manager.
• Ensures suite attendants and food runners properly prepare suites in a timely manner; food and beverage set 15 minutes prior to doors.
• Ensure suite attendants receive pre-event paperwork
• Unlock Suites prior to staff arriving
• Walks specific area to check final sets
• Ensures all food presentations meet company standards
• Ensures suite attendants are held accountable for alcohol services and reports company violations
• Answers guests questions regarding menu, services, billing, etc
• Ensures all work areas (pantries, suites, coolers) remain clean and stocked
• Maintain monitoring delivery of beverages, cold, and hot food to suites, ensuring all deliveries have been met in a timely manner
• Always visible in the hallway to assist our guests
• Aid dessert cart attendants and ensure they are working in a timely manner. Ensure there are at least 3 per dessert cart. Be attentive to guests to assist in any issues that may arise
• Completes closing procedures, collecting completed paperwork (Inventory, CC, Invoices)
• Ensure all liquor cabinets are locked and secure and suites are clean of food and extra paper stock.

Qualifications

• High School Diploma
• Minimum 2 year’s experience in a premium or fine dining establishment supervisory role