Sugarloaf Ticket Checker

About the role

Do you enjoy working outside, meeting people, and being part of the energy of a busy ski resort? Sugarloaf is looking for friendly, dependable team members who love interacting with guests, enjoy the mountain environment, and are comfortable working outdoors throughout the winter season - whatever the weather may bring. Sugarloaf Ticket Checkers help set the tone for a great day on the mountain, welcoming guests as they pass through the lift gates and begin their day on the slopes. This is an outdoor position, with full shifts spent at lift areas. It’s a great fit for someone who enjoys being part of the mountain experience, connecting with guests, and spending their workday outside. We are currently looking for both full time and part time shifts for this role for the coming winter season.

Responsibilities

• Monitor the RFID ticketing system while greeting guests and providing friendly, welcoming service.
• Troubleshoot ticket, pass, and RFID issues, resolving problems whenever possible and communicating unresolved issues to supervisors.
• Become familiar with Sugarloaf’s trails, facilities, events, and mountain layout to confidently answer questions and assist guests.
• Develop comprehensive knowledge of Sugarloaf’s policies, ticket and pass products, and other relevant guest information.
• Provide courteous, professional assistance and maintain a positive, approachable presence in a busy guest environment.
• Work closely with other resort departments to help provide a seamless guest experience.

Qualifications

• enjoy interacting with people and providing excellent guest service in a friendly and approachable manner.
• be comfortable assisting guests with a variety of questions and needs.
• be comfortable using technology and troubleshooting basic ticketing and RFID issues.
• be dependable, flexible, and comfortable working at different lift gates as needed
• be available to work weekends and holidays throughout the winter season.
• be at least 18 years old and have a high school degree or degree equivalent

Benefits

• Free lift pass for skiing and/or riding
• Discounts at resort F&B and retail locations
• Discounted ski/snowboard lessons and rentals
• Access to Nordic trails and discounted equipment rentals at our Outdoor Center location
• Discounted passes at other Boyne and partner resorts

Pay

Starting wages are expected to be $18-19 per hour.