Sugarloaf Snow Tube Park Supervisor

About the role

Sugarloaf Resort is looking for a Snow Tube Park Supervisor who takes genuine pride in guest experience and thrives on leading a team in a fast-paced, outdoor setting. This role leads the daily operation of the Sugarloaf Snow Tube Park, including the Moosecalator conveyor system and multiple tubing lanes, and is the on-site leader guests and team members look to for a safe, well-run, and memorable day on the snow.

Responsibilities

• Lead and coordinate the daily work of up to six Tube Park Attendants, including scheduling and shift assignments.
• Deliver exceptional, welcoming guest service and resolve guest concerns with professionalism and care.
• Oversee multiple tubing lanes and manage guest flow to keep operations safe, efficient, and enjoyable.
• Coordinate daily equipment inspections, operational readiness checks, and incident reporting for the Moosecalator conveyor and tube park.
• Lead safety briefings and operational checks at the start and close of each shift.
• Coach, train, and provide performance feedback to Tube Park Attendants, building a team known for great guest service and strong safety habits.
• Coordinate with Mountain Operations leadership to keep the park running smoothly.

Requirements

• Previous supervisory experience.
• Strong interpersonal and communication skills, with a genuine enthusiasm for guest service.
• Ability to stay composed and make sound decisions under time pressure.
• Ability to stand, walk, and remain active on snow and ice for the duration of an 8-hour shift, including lifting and carrying tubing equipment up to 25 pounds regularly.
• Interest and ability to work outdoors in a wide variety of winter conditions, including weekends and holidays as we expect those to be our busiest times.

Prior experience in a ski area or outdoor recreation operations is preferred.

Pay

$22-25 per hour.

Benefits

Great job perks and access to resort activities.