Sugarland Bakery - Food Service Rep - Part time
H-E-B · Sugar Land, TX · Yesterday
On-siteOTHRPart-time
Responsibilities
- Provides superior customer service
- Takes orders from customers by telephone or in person
- Answers customer questions regarding products; assists them with selections
- Prepares, packages, and merchandises fresh product effectively
- Slices, packages, labels, rotates, and culls products for poor quality
- Affords assistance in technical areas as needed (e.g., basic set-up and clean-up processes)
- Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales
- Cleans and sanitizes display cases
- Operates / maintains equipment properly
- Complies with H-E-B food safety and sanitation standards
- Complies with department / Store operating procedures
- Records production and shrink to aid in production planning
- Affords assistance in technical areas as needed (e.g., baking, frying, and decorating)
- Culls bakery products for poor quality, expiration dates
- Takes care of service counter
- Customers
- Uses ordering system applications
- Uses Fresh Production Planner
- Performs inventory management processes (MSI, PAW) as required
- If applicable, ensures catering orders are prepared and ready in time for Customer pickup
- Performs all sanitation and maintenance tasks for Deli slicers
Qualifications & Key Requirements
- Age Requirement: 18+
- Knowledge/Skills/Abilities:
- Work Experience: Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine) - Required
- Strong customer service skills - Required
- Communication and interpersonal skills - Required
- Reading and writing skills - Required
- Planning and organizing skills - Required
- Ability to work in a fast-paced environment - Required
- Education: HS Diploma or GED or equivalent - Required
- Licenses/Certifications: Completion of Company Orientation - Required
- Food safety and sanitation training - upon hire - Required
Physical Demands & Working Conditions
- Function in a fast-paced, retail environment, in detailed and precise tasks
- Work with Customers, staying attentive to their needs
- Perform the following, based on your Department:
- Bakery: Constantly reach at waist, grasp; Frequently stand, walk, stoop; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction; Occasionally be exposed to wet, cold, hot conditions, loud noise; Demonstrates the ability to lift 50 lbs, and manage in excess of 70 lbs
- Deli: Constantly reach at waist, grasp; Frequently stand, walk, stoop; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet, cold, hot conditions, loud noise; Demonstrates the ability to lift 55 lbs, and manage in excess of 65 lbs