Success Manager

About The Role

We're looking for an experienced Success Manager to join our team with availability from 9am-5pm EST. You will mainly be responsible for managing on our “squads'' and ensure client success.

Responsibilities

• Set and manage client goals, working with clients to identify and prioritize retention marketing goals and then develop and execute plans to achieve those goals.
• Communicate with clients, being the primary point of contact and responsible for managing weekly or bi-weekly meetings to discuss progress and address any concerns or issues.
• Develop and fulfill data-driven retention marketing strategies for our clients, including working with the team to develop email marketing strategies, set up and optimize flow automations, and ensuring alignment with these strategies.
• Lead and support your squad by setting clear expectations, coaching team members, and managing performance through scorecards to drive accountability and results.
• Identify and address issues affecting client retention marketing efforts, collaborating with the team to develop and implement effective solutions, ensuring seamless execution and continuous improvement.
• Create unforgettable experiences, striving to always create an unforgettable positive experience.

What We're Looking For

Ambitious self-starter—While training will be provided, success in this role requires initiative, problem-solving skills, and a hunger to learn. Be resourceful, resilient, and eager to take ownership of challenges.

Skills And Experience

• 3+ years of experience in strategic planning, email + SMS marketing, client services, and full cycle campaign management, preferably in an agency setting.
• Proven experience in customer lifecycle management, email/SMS automation, or a related field.
• E-commerce/retail lifecycle experience critical, preferably across channels & verticals.
• Strong analytical skills with the ability to interpret data and draw actionable insights.
• Someone with experience on exceptional design standards, particularly in copywriting and quality control. A keen eye for detail and a commitment to excellence are essential for this role.
• Experience with developing email marketing strategies and optimizing flow automations.
• Comfortable with Google Apps (Gmail, Drive, Calendar etc.).
• Experience with Slack for effective team communication.
• Experience with project management tool ClickUp is highly preferred.
• Experience with other CRMs like Omnisend, MailChimp, Active Campaign, Salesforce Marketing Cloud, HubSpot Marketing Hub and Attentive is a plus.
• Strong understanding of Klaviyo, Shopify, and Zeplin.
• High emotional intelligence - you will need to know how to deal with people and communicate effectively.
• Strong attention to detail – Retention marketing has many moving parts, and precision is critical.
• Time management skills – Ability to balance urgency with quality to deliver results fast.
• A creative thinker who embraces change while also optimizing and refining systems to drive measurable results.
• Strong communication skills – As a remote team, clear and effective communication is essential.
• Results-driven mindset – You take ownership of KPIs and consistently deliver wins.
• Client experience focus – Great experiences drive growth; bad experiences lead to churn. Strive to create unforgettable positive interactions.
• Aligned with our values. Check them out on here https://flowcandy.com/about-us.