Success Guide - Sales Cloud

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action, tech meets trust, and innovation is a way of life. The Success Guide role is crucial in helping customers grow value and improve adoption of Salesforce by providing proactive and reactive architecture, product, and industry expertise. Success Guides engage with customers across all account segments, delivering 1:1 success guidance to Premier and Signature Success customers. With AI and automation support, they provide timely recommendations to enable customer value realization at scale, partnering with Success Managers, Account Executives, and Support.

Responsibilities

• Provide prescriptive recommendations, best practices, and technical advice for improving adoption
• Deliver 1:1 Expert Coaching Sessions and Ad-Hoc Success Engagements
• Become an expert in Sales Cloud and related products
• Help customers consistently achieve their business outcomes
• Generate positive feedback from customers, internal teams, and leadership
• Show continued professional growth and development
• Enable and deliver on advanced topics such as Territory Planning, Maps, and Platform-related topics

Requirements

• 3+ years of relevant experience (Sales Cloud experience required)
• Degree or equivalent relevant experience (evaluated based on Values & Behaviors for the role, including extracurricular leadership, military, volunteer, or work experience)
• Trailhead Ranger and Salesforce Administrator Certified
• Proven ability to quickly learn new technologies
• Consultative and customer-focused approach
• Ability to navigate, escalate, and lead efforts on complex customer requests
• Demonstrated ability to communicate, present, and influence credibly with a variety of audiences (from developers to C-Suite)
• Ability to prioritize, multi-task, collaborate with team members, and perform effectively under pressure

Preferred Qualifications

• Salesforce Advanced Administrator Certified, Platform App Builder Certified, and Sales Cloud Consultant Certification (expected within the first 90 days of hire)
• Familiarity with the Salesforce platform and Salesforce admin experience
• Fluent in French, German, Italian, Spanish, or Portuguese

Benefits

• Time off programs
• Medical, dental, vision, and mental health support
• Paid parental leave
• Life and disability insurance
• 401(k) and employee stock purchasing program

More details about company benefits can be found at Salesforce Benefits.

Pay

The typical base salary range for this position is $80,900 - $150,300 annually. The range represents base salary only and does not include company bonus, incentive for sales roles, equity, or benefits.