Success Engineer

Technical Ownership

Lead critical browser technology and infrastructure.

Real Impact

Directly shape how our browser stack drives our entire product.

High Velocity

Rapid iteration and deployment of your work.

Small Team, Big Ambition

Collaborate closely with founders, influencing key decisions and future directions.

Hands-On Engineer

• Built backend systems
• Integrated with APIs
• Solved complex technical problems

Implementation Expert

• Guided technical teams through complex onboarding
• Built workflows that showcase product value quickly

Process-Oriented

• Naturally think in systems and workflows
• How to scale 1:1 interactions into repeatable, measurable processes

Customer-Driven

• Excel at consultative selling and building trusted advisor relationships
• Ask the right questions and explain technical ideas clearly

Data-Minded

• Think in metrics, health scores, and adoption rates
• Want to know usage patterns, conversion rates, and revenue impact

Scrappy & Fast

• Create momentum
• Know when to ship a Loom, jump into Discord, or write a script to unblock someone

Pattern Seeker

• Naturally see repeat issues, common requests, and potential product improvements
• Document everything and bring insights back to the team

Cross-Functional Collaborator

• Work seamlessly with Product, Engineering, and Growth teams to drive customer outcomes

Experience

• Worked in customer-facing technical roles (solutions engineer, implementation specialist, dev support, CSE, account management)
• Built systematic customer success processes at an early-stage startup
• Supported APIs, SDKs, or other developer tools
• Experienced with usage-based pricing models and expansion strategies
• Managed technical implementations and onboarding for B2B SaaS
• Created technical documentation, videos, or educational content
• Ran business reviews and managed customer health scores
• Understood the developer tools ecosystem and technical buyer personas
• Built with Firecrawl or similar web scraping/data extraction platforms

Stack

• Our stack: HubSpot, Customer.io, n8n, Postgres, PostHog, Pylon

Benefits

• Salary Range: $140,000-180,000/year (U.S.-based), based on impact, not tenure
• Up to 0.15% equity in what you're helping build
• Unlimited PTO – Minimum 3 weeks off encouraged; take the time you need to recharge
• Parental leave – 12 weeks fully paid, for moms and dads
• Wellness stipend – $100/month for the gym, therapy, massages, or whatever keeps you human
• Learning & Development – Expense up to $150/year toward anything that helps you grow professionally
• Team offsites – A change of scenery, minus the trust falls
• Sabbatical – 3 paid months off after 4 years, do something fun and new
• Full coverage, no red tape – Medical, dental, and vision (100% for employees, 50% for spouse/kids) – no weird loopholes, just care that works
• Life & Disability insurance – Employer-paid short-term disability, long-term disability, and life insurance – coverage for life's curveballs
• Supplemental options – Optional accident, critical illness, hospital indemnity, and voluntary life insurance for extra peace of mind
• Doctegrity telehealth – Talk to a doctor from your couch
• 401(k) plan – Retirement might be a ways off, but future-you will thank you
• Pre-tax benefits – Access to FSAs and commuter benefits to help your wallet out a bit
• Pet insurance – Because fur babies are family too
• SF HQ perks – Snacks, drinks, team lunches, and the occasional burst of chaotic startup energy