Success Coach Pool

Position Summary

The Success Coach plays a vital role in engaging and supporting current students through their academic journey at Del Mar College, with a primary focus on increasing student retention, persistence, and graduation rates for Freedom To Dream (FTD) students. This position involves providing personalized coaching to FTD cohort, helping them stay on track to meet FTD tuition waiver requirements, complete their educational and transfer goals, and connecting them to resources that support academic success. The Success Coach will assist students with navigating challenges, overcoming barriers, and achieving academic milestones, from enrollment through graduation.

Minimum Qualifications

• Bachelor’s degree with five (5) years Academic or Success Coaching experience in a higher education setting
• OR - Master’s degree with three (3) years related experience

Preferred Qualifications

• Experience in success coaching and caseload management in higher education
• Experience in a community college setting

Job Duties

• Serve as the central, ongoing case manager for an assigned caseload of Freedom To Dream students. Provides comprehensive services with specialized strategies for each assigned student.
• Initiates proactive interventions/strategies and may collaborate with faculty and campus staff to address academic concerns and life challenges for students to successfully complete their educational goals.
• Create personalized success plans with measurable objectives to keep students on track toward meeting FTD tuition waiver requirements, completing academic program credential or reaching transfer goals. Track student milestones. Conduct regular check-ins to monitor progress, adjust strategies, and maintain momentum.
• Document coaching sessions and track student engagement in success initiatives. Prepares reports, proposals, and recommendations for overall programs; keeps detailed records of assigned activities.
• Collaborate with faculty and student services staff to identify students who may benefit from additional interventions including CARE Connections and direct referrals.
• Assist students with developing self-advocacy skills, including communicating with faculty and utilizing campus resources effectively.
• Support growth mindset development and resilience through positive reinforcement and strengths-based coaching.
• Collaborate with a broad network of internal and external partners to connect students to additional support that addresses student needs and support their success. Collaborate across the division to develop and implement high-impact engagement and support strategies that promote a sense of belonging and strengthen student outcomes.
• Streamline student communications, nudges, and progress monitoring.
• Participate in ongoing relevant professional development to ensure implementation of current strategies and promising practices.