Success Coach (Contract) - Birmingham, AL

Job Purpose

The Success Coach supports learner growth, confidence, and retention within the Ed Farm Pathways to Tech program. Through proactive and responsive coaching, this part-time contractor role helps learners develop the mindset, habits, and strategies needed to overcome challenges and succeed.

Expectations

• Standard availability Monday - Friday 4:00 - 9:00 PM CST with the flexibility to book outside of standard business hours based on organizational needs
• Provide 1:1 and small-group coaching to help learners set goals, build confidence, and stay engaged
• Lead or coordinate sessions on wellness, financial empowerment, personal development, and other life skills
• Proactively identify potential barriers to learner retention and success (e.g., academic challenges, personal issues, resource limitations)
• Serve as a point of contact for learners experiencing difficulties or challenges related to the program
• Listen actively, assess the situation, and provide appropriate support and resources, connecting learners with relevant services, and track interventions
• Maintain regular communication with the Mentors & Career Coach to ensure a coordinated support approach for learners
• Share insights on learner progress, challenges, and goals to create a holistic understanding of their needs
• Maintain accurate records of coaching sessions, interventions, and learner progress
• Identify trends and patterns in learner challenges to inform proactive support strategies
• Provide regular reports on learner retention efforts and outcomes
• Build a supportive environment that promotes learner connection, collaboration, and resilience—both virtually and in-person
• Develop and implement strategies to foster a sense of community and connection among asynchronous learners
• Provide consistent motivation, encouragement, and positive reinforcement to learners

Required Skills, Behavior, Or Knowledge

• Demonstrate the ability to engage diverse learners respectfully, fostering an environment of belonging and accessibility
• Communicate clearly across virtual and in-person settings
• Builds rapport and maintains positive, professional relationships with learners and peers
• Uses active listening, growth mindset strategies, and positive reinforcement to coach learners through personal, academic, and professional barriers
• Stays flexible in dynamic learning environments and responds effectively to learner needs or program challenges
• Manages responsibilities across facilitation, coaching, planning, and reporting with timeliness and accuracy