Success Architect - Informatica MDM
About the role
As the Success Architect, you will be responsible for providing architecture and design, use case development and solution implementation advice for our customers while working closely with our Customer Success Managers, Professional Services and Product / Engineering teams.
You will be working in a fluid, fast-paced environment and must be technically proficient, patient, and passionate about guiding customers through our products/solutions. You must also be able to collaborate with other departments and communicate with both technical/business audiences.
Technology
You’ll use MDM, Data Integration, Data Quality, Cloud and Databases daily.
Day-to-day Duties
- Provide architecture and design, use case development and solution implementation advice.
- Interact closely with our Professional services team and have a seamless handoff for broader services engagements.
- Partner with Product/Engineering Teams to understand best recommendations to design a solution OR provide valuable feedback to them to better align our product to customer needs.
- Serve as a counselor and adviser to customers and a technical coach to co-workers, providing advice and guidance throughout the Post-sales engagement.
- Respond promptly to customer questions with technical explanations of product features and capabilities.
- Prepare and deliver differentiated solution presentations or technical proposals.
- Compose and publish external facing whitepapers, artifacts, case studies, architectural blueprints, blog posts and articles for technical/industry publications.
Minimum Requirements
- 10+ years of experience with one or more Informatica products in Business 360 journey including – Informatica Multi-domain Master Data Management, Hosted MDM, C360, C360 for Salesforce, etc.
- Expert level knowledge on Informatica MDM with multiple projects implementation experience.
What We’d Like To See
- Expert level knowledge on Informatica MDM product suite required.
- Experience in a Pre-sales or Post-sales consulting role, preferably in Enterprise software solutions (MDM, Data Integration, Data Quality, Cloud and Databases), ideally using Informatica products.
- Proven technical knowledge of deployment of both Cloud and on-premise software solutions and architectures (Data Warehousing, Data Integration, Data Virtualization, Business Intelligence, Application Integration and Microservices).
- Track record of successfully managing customers and complex data management needs.
- Experience with Informatica IDMC platform would be preferable.
- Experience with AWS or Azure or GCP Cloud Ecosystem would be preferable.
- Expert-level database skills in at least one (Oracle, SQL Server, DB2, Sybase, Teradata).
Benefits
At Salesforce, we offer a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.