Success Architect - Commerce Cloud (PredictSpring/POS)

About the role

Join our team as a Commerce Cloud Success Architect specializing in Point of Sale (POS, formerly PredictSpring) and be a pivotal player in driving success for our customers within the Salesforce Commerce Cloud product portfolio.

Responsibilities

• Engage with our Signature Success Plan customers through a high-velocity advisory model across multiple concurrent engagements.
• Provide strategic consultation and recommendations for customers to implement independently, across technical architecture, store operations, performance, and solution design specific to Salesforce POS (formerly PredictSpring).
• Serve as a trusted POS SME for our broader Cloud Success organization, providing proactive and reactive Architecture, Solution Strategy, Thought Leadership, and Product expertise.
• Translate complex technical concepts for diverse audiences, ranging from Technical and Business stakeholders to Executive Leadership, establishing yourself as a trusted advisor in crucial conversations.
• Identify and evaluate capability gaps, recommending standard product enhancements or creative custom solutions to maximize customer success and adoption.
• Build strong relationships with both internal and external business partners, collaborating on initiatives that contribute to broader goals and growth.

Requirements

• Proven experience: 8 years proven experience in enterprise consulting, including implementing enterprise software solutions in the POS space as a lead developer or architect.
• POS/PredictSpring Expertise: 5+ years proven hands-on experience with POS/PredictSpring.
• Deep understanding of data modelling, integration architectures, and data governance best practices.
• Experience with system architecture design and integration patterns.
• Deep understanding of POS App and Merchant Tools with hands-on experience using them to troubleshoot and solve real business challenges.
• Familiarity with POS configuration, CMS capabilities, APIs and SPIs.
• Consultancy Skills: Excellent communication skills, and ability to work collaboratively with cross-functional teams from Developers to Merchants to Executives.
• Customer-centric discovery - ability to ask questions and challenge assumptions with empathy to identify the real problem to solve.
• Understanding of web technologies like HTML, Javascript, React, XML, JSON, and CSS.
• Salesforce Knowledge: Additional Salesforce certifications (Salesforce Administrator, Experience cloud, B2C Commerce, Experience implementing Salesforce Clouds, Multi-cloud scenarios - Sales, Service, Industries or Marketing).

Qualifications

• Knowledge of functions outside of Commerce that impact Commerce operations and decision making.
• Proactive mindset: Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues.
• Data Ethics and Privacy: Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacy.
• Education: Degree or equivalent relevant experience required.

Skills

• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Strong interpersonal and relationship-building skills.

Benefits

At Salesforce, we offer a comprehensive benefits package to support your well-being and financial security. This includes:

• Time off programs
• Medical, dental, and vision insurance
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

For more details, visit Salesforce Benefits.

Pay

The typical base salary range for this position is $123,100 - $186,300 annually.

Schedule

Full-time position.