FULLPATH: CUSTOMER SUCCESS MANAGER
Online Jobs Philippines - Work at Home · Success, AR · Yesterday
$75k–$88k/yrInternship
What You Will Be Responsible For
- Build the front-line relationship for our customers (dealerships) and liaise with external and internal stakeholders as needed
- Execute a framework to communicate ROI proactively - identify risks and minimize churn
- Analyze our customers' performance based on data and work with the customers to optimize success
- Influence our customers' future lifetime value through high product adoption, satisfaction, and overall customers' health
- Collaborate with cross-functional teams to develop plans that meet the needs of our customers and optimize revenue opportunities
- Understand our customers’ business models and industries to best position adaptive insights to support their business goals
Requirements
- 2+ years of customer success experience in a B2B SaaS company
- Digital marketing and advertising platform experience (Google, Facebook, Google Ads, Bing, and Google Analytics)
- High level of competency working with data to drive business focus and decision making
- Experience working with CRM systems
- Independent problem-solving skills and adaptivity to change
- Excellent verbal and written communication skills
- Strong work ethic and high energy levels
Benefits
- Medical
- Dental
- Vision
- Disability
- Life/AD&D
- EAP
- 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave, & 401k
Pay
Annual base starting salary: $75,000 - $88,000, depending on experience and other qualifications of the successful candidate.
Schedule
Hybrid or remote position with occasional travel requirements, reporting to a Manager of Customer Success.