Success Architect- Agentforce

About the role

Agentforce is the future of AI, and you are the future of Salesforce. As an Agentforce Success Architect, you will play a crucial role in driving successful outcomes for our strategic customers by leveraging your technical expertise in AI-driven agent design, orchestration, and automation.

Responsibilities

• Be a trusted Agentforce subject-matter expert for the broader Success Architect organization, including how data foundations like Data360 support the success of AI agents
• Engage with our Signature and Strategic customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to Agentforce
• Identify and evaluate capability gaps for standard product capability or identify creative Architect solutions through customization
• Facilitate and influence Executive stakeholders while aligning technology strategy to business value and ROI
• Run playbooks aligned with our Success Architect engagement catalog, tailored to the unique needs and opportunities of Agentforce customers
• Build strong relationships with both internal and external business partners, contributing to broader goals and growth
• Drive thought leadership through mentoring and knowledge sharing

Requirements

• Must be a U.S. Citizen due to work with Federal Government
• Demonstrated ability to analyze, design, and optimize business processes focusing on agent architecture and automation, with a focus on guiding customers through adoption and optimization of Agentforce
• Deep understanding of AI agent design principles, including topics, actions, prompts, and orchestration, along with how underlying data quality and architecture impact agent performance
• Excellent communication skills, and ability to work collaboratively with cross-functional teams from Developer to Executive
• Able to facilitate discussions and translate technical concepts and solutions into tangible business value and ROI for customers
• Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
• Basic understanding and staying up-to-date with emerging AI and agentic technologies
• Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacy

Qualifications

• Minimum degree or equivalent experience required
• Experience with Data360 or another Customer Data Platform (Segment, Tealium, Adobe Experience Platform, Amperity, Treasure Data, etc.) and how it grounds AI agents in trusted data
• Experience implementing Salesforce Clouds, multi-cloud scenarios: Sales, Service, Industries, Marketing, or Commerce
• Familiar with at least one of the Salesforce Architecture Domains: Integration, Access and Identity Management, Data Architecture, Sharing and Visibility, Declarative and APEX Development
• Experience designing, building, or evaluating AI agents, LLM-based automation, or conversational AI solutions
• Experience in programming languages such as Python, Java, .Net, SQL

Skills

• Technical expertise in AI-driven agent design, orchestration, and automation
• Strong analytical and problem-solving skills
• Excellent communication and collaboration skills
• Ability to work effectively with cross-functional teams
• Knowledge of Salesforce architecture domains and related technologies
• Experience with AI and automation tools
• Understanding of data ethics and privacy

Benefits

At Salesforce, we offer a comprehensive benefits package to support your well-being and financial security. This includes:

• Time off programs
• Medical, dental, vision, and mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

Pay

The typical base salary range for this position is $123,100 - $186,300 annually.

Schedule

This role is office-flexible, and the expectation is to work from the office three days per week.