Success Architect- Agentforce

About the role

Agentforce is the future of AI, and you are the future of Salesforce. Applications for this position will be accepted on an ongoing basis.

Responsibilities

• Be a trusted Agentforce subject-matter expert for the broader Success Architect organization, including how data foundations like Data360 support the success of AI agents
• Engage with our Signature and Strategic customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to Agentforce
• Identify and evaluate capability gaps for standard product capability or identify creative Architect solutions through customization
• Facilitate and influence Executive stakeholders while aligning technology strategy to business value and ROI
• Run playbooks aligned with our Success Architect engagement catalog, tailored to the unique needs and opportunities of Agentforce customers
• Build strong relationships with both internal and external business partners, contributing to broader goals and growth
• Drive thought leadership through mentoring and knowledge sharing

Requirements

• Must be a U.S. Citizen due to work with Federal Government
• Demonstrated ability to analyze, design, and optimize business processes focusing on agent architecture and automation, with a focus on guiding customers through adoption and optimization of Agentforce
• Deep understanding of AI agent design principles, including topics, actions, prompts, and orchestration, along with how underlying data quality and architecture impact agent performance
• Excellent communication skills, and ability to work collaboratively with cross-functional teams from Developer to Executive
• Ability to facilitate discussions and translate technical concepts and solutions into tangible business value and ROI for customers
• Demonstrate basic understanding and stay up-to-date with emerging AI and agentic technologies
• Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
• Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacy

Qualifications

• Minimum degree or equivalent experience required
• Experience evaluated based on the strengths you'll need for the role (e.g. proven behaviors in previous jobs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• Preferred experience includes:
• Experience with Data360 or another Customer Data Platform (Segment, Tealium, Adobe Experience Platform, Amperity, Treasure Data, etc.) and how it grounds AI agents in trusted data
• Experience implementing Salesforce Clouds, multi-cloud scenarios: Sales, Service, Industries, Marketing, or Commerce
• Familiarity with at least one of the Salesforce Architecture Domains: Integration, Access and Identity Management, Data Architecture, Sharing and Visibility, Declarative and APEX Development
• Experience designing, building, or evaluating AI agents, LLM-based automation, or conversational AI solutions
• Experience in programming languages such as Python, Java, .Net, SQL

Skills

• Technical expertise in AI-driven agent design, orchestration, and automation
• Knowledge of AI agent design principles, including topics, actions, prompts, and orchestration
• Understanding of how underlying data quality and architecture impact agent performance
• Strong communication and collaboration skills
• Ability to facilitate discussions and translate technical concepts into tangible business value and ROI
• Basic understanding of emerging AI and agentic technologies
• Proactive and self-starting attitude
• Values Data Ethics and Privacy

Benefits

At Salesforce, we offer a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Pay

The typical base salary range for this position is $123,100 - $186,300 annually.

Schedule

This role is office-flexible, and the expectation is to work from the office three days per week.