Subway Shift Lead

About the role

The Subway Shift Lead oversees day-to-day shift operations to ensure exceptional customer service, food safety, cleanliness, and operational standards are consistently met. This role supports restaurant leadership by supervising team members, assisting with scheduling, training staff, and maintaining inventory control while leading by example on the front line.

Responsibilities

• Supervise shift operations to ensure compliance with food safety, sanitation, and Subway brand standards
• Perform all duties of a Sandwich Artist, including food preparation, guest service, and cash handling
• Train and coach new or less experienced Sandwich Artists on job duties and operational procedures
• Maintain inventory control and food rotation standards
• Inspect equipment and storage areas during shifts to ensure cleanliness, organization, and proper working condition
• Assign and supervise staff during shifts to ensure efficient workflow and guest satisfaction
• Complete required paperwork and shift documentation as needed
• Assist with opening and closing procedures, including securing the restaurant
• Support a positive team environment and address guest concerns promptly and professionally
• Complete required University of Subway training and certifications

Requirements

• Previous retail, food service, or customer service experience
• Must be able to do basic math at the eighth-grade level
• On-the-job training is provided for all new team members
• Must be able to stand during the entire work shift
• Must be able to work in a cooler at a temperature of 35 degrees for up to 30 minutes
• Must be able to lift up to 50 lbs
• Must be able to tolerate gas fumes and cleaning products
• Must be able to climb a ladder to clean windows
• Must be able to travel up to 10%

Qualifications

• Strong understanding of food safety and store operations
• Effective leadership, communication, and coaching skills
• Ability to multitask and stay organized in a fast-paced environment
• Reliable decision-making and problem-solving abilities
• Basic cash handling and inventory tracking
• Positive attitude and strong teamwork mindset

Skills

• Basic cash handling and inventory tracking
• Ability to stand for long periods
• Ability to lift up to 50 lbs
• Positive attitude and strong teamwork mindset

Benefits

Competitive pay rate with a raise after 90 days, Daily Pay access, discounted gas, free drinks & food discounts, 401K, referral bonuses, & so much more!

Pay

Commensurate with experience

Schedule

This position requires flexible availability, including evenings, weekends, and some holidays. Weekly hours will vary depending on business needs.

Company Perks

Competitive pay rate with a raise after 90 days, Daily Pay access, discounted gas, free drinks & food discounts, 401K, referral bonuses, & so much more!

EEO Statement

Refuel is an equal opportunity employment employer to all applicants and team members. Refuel does not unlawfully discriminate on the bases of race, color, creed, religion, gender (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition including genetic characteristics, or any information based on genetic background, family-care status, veteran status, marital status, sexual orientation, gender identity or gender expression where a person’s gender-related appearance and behavior may not be stereotypically associated with the person’s assigned sex at birth, or any other consideration made unlawful by federal, state, or local laws.

At-Will Employment

This position is at-will, which means that either the employee or the Company may terminate employment at any time, with or without advance notice, and with or without cause.

Version Date

12/18/2025

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