Substitute Tournant

About the role

Based at the Mandarin Oriental New York within the Culinary Department, the Substitute Tournant is responsible for the day-to-day preparation of meals as dictated by the menu, guests, or management, while maintaining a clean environment and assisting in all areas to achieve guest satisfaction.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites—all with breathtaking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. The hotel also offers premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.

Responsibilities

• Delight guests and provide The Mandarin Experience by preparing and serving food as dictated by the menu, guests (internal or external), or management in a clean, safe, and timely manner.
• Maintain a clean work area and a positive attitude, assisting wherever necessary to deliver a product that exceeds guest expectations.
• Read, write, and communicate verbally in English.
• Follow directions and maintain good working relationships with supervisors and managers.
• Adhere to proper payroll and uniform procedures.
• Operate kitchen equipment safely and properly.
• Utilize the computer system and read all orders.
• Prepare and present all foods for meal service on a timely basis.
• Respect and accommodate servers' requests regarding guest preferences.
• Handle all types of food and rotate it according to established procedures.
• Work closely with standard recipes and plate presentation to maintain quality standards in production and presentation.
• Complete requisitions, obtain proper signatures, submit, pick up, transport, and store all items.
• Work standing for up to ten hours in a kitchen environment.
• Clean all work and storage areas, ensuring a neat and organized workspace.
• Report and handle any accident immediately, no matter how minor.
• Maintain good working relationships with other employees, providing instruction and encouragement as needed.
• Respond properly in any hotel emergency or safety situation.
• Perform other tasks or projects as assigned by hotel management and staff.
• Work as part of a team.
• Work flexible hours as hotel business changes.
• Cook a wide variety of foods using all modern and classical cooking techniques.
• Work with cutlery in a proficient, safe, and swift manner.

Note: The above is not an all-inclusive list of job duties and responsibilities.

Requirements

• Ability to work a flexible schedule.
• High School Diploma or equivalent.
• Two-year degree or apprenticeship.
• Up-to-date sanitation classes.
• Minimum of two years in the luxury hotel business.
• Minimum of one year in fine dining food preparation.
• Good written and verbal command of the English language.
• Pleasant and outgoing personality.
• Working knowledge of kitchen equipment.
• Basic knowledge of mathematics for recipes and ordering.
• Ability to handle responsibility, pay attention to detail, manage multiple tasks, and demonstrate patience.
• Ability to work under high-stress conditions.

Physical Demands

• Stand or walk 8–12 hours a day (frequently = 2/3 of the workday).
• Lift or carry 0–20 pounds frequently.
• Lift or carry 21–50 pounds occasionally.
• Lift or carry 51–100 pounds occasionally.
• Bend frequently.
• Squat frequently.
• Kneel occasionally.
• Climb occasionally.
• Reach above shoulders frequently.
• Perform repetitive hand motions frequently.

Benefits

• Learning & Development: Unique learning and development programs tailored to various career stages to support continuous growth.
• Health & Colleague Wellness: A variety of health benefits and wellness programs to support work-life balance.
• Retirement Plans: Different retirement plans based on length of service and role.

Pay

$35.86 to $47.81 hourly, commensurate with experience and IWA guidelines.

A competitive benefits package is also offered.