Substitute Steward

Mandarin Oriental, New York is a stunning fusion of modern design with stylish oriental flair, featuring 244 elegant guestrooms and suites—all with breathtaking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park, a 14,500 square-foot Five-Star spa, a state-of-the-art fitness center with a 75-foot lap pool, and premium meeting and event space, including a 6,000 square-foot pillar-less ballroom.

About the role

Based at the Mandarin Oriental New York within the Culinary/F&B Department, the Substitute Utility Steward is responsible for cleaning, including pot and dish washing, garbage removal, silver polishing, sweeping, mopping, and other organizational tasks in kitchen areas and coolers. The role also involves assisting with plating and kitchen support. Flexibility and a helpful attitude are essential.

Responsibilities

• Follow the goals and missions for the stewarding department
• Assist with inventory of China, glasses, silver, and hollowware from outlets and main storage
• Provide equipment (China, glasses, silver) to outlets and banquets for operations
• Follow the cleaning schedule for kitchens, pastry, garde manger, banquets, cafeteria, and coolers
• Assist with the weekly employee schedule
• Support kitchens as needed
• Manage requisitions for banquets from B.E.Os
• Follow the cleaning schedule for dumpsters
• Maintain dishwasher machines per the maintenance schedule
• Assist with banquet functions by providing equipment and plating support
• Follow hygiene and control programs for kitchen and surrounding areas
• Develop and follow the training program for stewards
• Adhere to department standards and procedures
• Maintain good communication with supervisors and colleagues

Requirements

• High School Diploma or equivalent
• Two up-to-date sanitation classes
• Minimum of 1 year of experience in food and beverage or professional cleaning
• Pleasant and outgoing personality
• Good knowledge of stewarding and banquet operations
• Superior organization skills
• Ability to pay attention to detail, handle multiple tasks, and demonstrate patience
• Ability to work under high-stress conditions

Skills

• Stand/walk 8–12 hours per day (frequently = 2/3 of the workday)
• Lift or carry 0–20 pounds frequently
• Lift or carry 21–50 pounds occasionally
• Lift or carry 51–100 pounds occasionally
• Bend frequently
• Squat frequently
• Kneel occasionally
• Climb occasionally
• Reach above shoulders frequently
• Perform repetitive hand motions frequently

Benefits

• Learning & Development: Unique programs tailored to various career stages to support continuous growth.
• MOstay: Complimentary nights and attractive room rates for colleagues and loved ones at Mandarin Oriental properties worldwide.
• Health & Colleague Wellness: Comprehensive health benefits and wellness programs to support work-life balance.
• Retirement Plans: Varied retirement plans based on length of service and role.

Pay

$30.46 to $40.62 hourly, commensurate with experience.