Substitute Security Officer

About the role

Responsible for maintaining the safety of all guests and employees, protecting guests, employees, hotel and building property.

Responsibilities

• Patrolling assigned areas throughout the hotel (e.g., lobby, guest room, floors, back of the house, etc.) and other areas of building/property
• Checking functioning of door locks, room safes, fire extinguishers, and other safety/security equipment
• Investigating allegations of guest(s), non-guest(s) property and employee losses, theft, injury or complaints/incidents
• Handling special projects and safety investigations
• Picking up/retrieving overnight menus and bringing to Room Service
• Locking interrogations and reporting findings
• Responding to 2-way radio communication and calling for emergency services (police, ambulance, etc.)
• Administering preliminary first aid/CPR/AED
• Responding to fire alarms and acting as a member of the Hotel’s Fire Brigade
• Logging incidents/accidents using the Security computer system
• Composing and entering incident reports (e.g., theft, losses, complaints, incidents) and submitting to Security Supervisor for approval
• Conducting investigations into guest/employee complaints/incidents
• Maintaining all essential logs and communicating all issues to the Director of Security and Security Supervisor
• Adhering to strict confidentiality guidelines regarding internal and external investigations
• Receiving sick calls, logging into book, and notifying respective departments
• Responding/reporting to guest claims of property damage relating to guest parking/garage
• Issuing parking tickets to eligible staff
• Preventing/controlling unruly and unauthorized persons; reporting trespassers and requesting Supervisor support
• Detecting and apprehending violators
• Monitoring CCTV alarm, dispatching security personnel, screening visitors, and maintaining key control while in control room
• Reviewing camera recordings to address issues that may have arisen
• Witnessing/initialing all items placed into Security drop safe
• Checking employee packages and handbags when exiting the building
• Communicating all issues to shift Security Supervisor and Director of Security in a timely manner
• Maintaining communication in cases of elevator entrapment
• Assisting in conducting monthly, weekly inspections and drills
• Following up with guests on any incident and accident reports
• Providing security for VIP arrival/departure
• Escorting employees to subway or other transportation in cases of domestic violence notification or problems with co-workers
• Performing cash escorts and elevator escorts
• Setting up lobby/elevator stanchions/signs
• Providing banquet security upon client request
• Opening garage doors for outside vendors to bring materials/delivery inside
• Verifying and logging outside vendors
• Monitoring and providing vendors/contractors, visitors with appropriate badges
• Monitoring overflow luggage when warranted
• Operating handicap lifts in respective areas
• Escorting terminated/suspended employees to locker and/or exit door
• Securing ID, bank key, etc. if necessary
• Conducting locker room checks as requested
• Preparing packages/labels for lost and found items for shipping
• Logging and securing lost and found items; may following up with guest to provide status
• Cleaning out Lost and Found area
• Distributing items (if applicable) when expiration date occurs
• Conducting investigations of hotel employees regarding guest lost/found (when warranted)

Qualifications

• 3 – 5 years’ experience in Hotel or High Rise buildings
• CPR/AED Certification
• First Aid Certification
• Fire Life Safety Director’s Certificate of Fitness issued by the Fire Department of New York
• NYS Security Guard License
• Guest service orientation

Preferred

• TIPS trained
• Experience at a Luxury brand/property working in high-end brands where standards and expectations from guests are high
• Appearance: posture, self-presentation, image; setting a standard of presence and respect for peers, co-workers and guests

Pay

$32.9267 – $43.9023