Substance Use Treatment Coordinator - Behavioral Health 353

Position Summary

The SUTS Coordinator provides daily care and support to members served and promote a positive treatment experience. The coordinators serve as liaisons between member served, their families, medical and mental health practitioners, and criminal justice agencies.

Essential Functions

• Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with the internal and external stakeholders
• Ensures safety of members served through monitoring and observation of irregularities and ongoing member served needs and by completing related documentation (e.g., communication logs)
• Documents members served movement in and out of the facility by verifying approved passes and providing transportation resources to and from appointments
• Aids in the welcoming, admissions, and discharge processes including completing intake documentation and discharge paperwork
• Aids with outings for members served by driving Program van and/or own vehicle
• Covers regular rounds of the facility, ensuring member served safety and program participation
• Aids members served with their needs and refers them to their counselor for clinical support
• Aids members served with scheduling and transportation to appointments both on and off site with doctors, family and social service agencies
• Makes sure members served are engaged in the program schedule and structure
• Makes sure members served are monitored and assisted at mealtime
• Attends and participates in community meetings and groups
• Helps create a recovery environment through interactions with staff and members served
• Demonstrates knowledge of CPI principles and techniques
• May conduct individual, group, and family sessions per contractual obligations
• Adheres to 42 CFR policies and all other Telecare policies and procedures
• Must evade members served in the event of assaultive behavior and pass assault crisis/crisis prevention training

Qualifications

• High school diploma or G.E.D.
• Registered Alcohol and Drug Technician (RADT) as approved by DHCS the Department of Health Care Services (DHCS) and the National Commission for Certifying Agencies (NCCA)
• Demonstrated sensitivity to behavioral health issues and multi-cultural populations (e.g., exposure through family relationships, volunteering, or other previous experience(s) or coursework)
• Strong focus and passion to provide excellent customer service
• Must be at least 18 years of age
• CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
• Valid driver’s license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment

Skills

• Excellent written and verbal communication skills and demonstrated ability to work effectively within a team as well as alone
• Basic computer skills (Office Suite – Word, Excel, Outlook, and Internet search engines)
• Understands assessment tools and Harm Reduction Model

Physical Demands

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, bend, squat, kneel, crawl, twist, push, pull, lift, and carry items weighing 25 pounds or less as well as to frequently walk, stand, twist, reach, and do simple and power grasping. The position requires manual deviation, repetition, and dexterity, as well as driving, exposure to uneven walking ground, and hazardous exposure (blood borne pathogens, hospital waste, chemicals, and infections).