Substance Use Disorder (SUD) Phone Counselor

About the role

The Sante Group is seeking a Full-Time Substance Use Disorder (SUD) Phone Counselor to join their crisis intervention team in Timonium, MD. This position provides support to callers across Baltimore City, Baltimore County, Howard County, and Carroll County, offering services such as supportive counseling, information and referrals, crisis intervention counseling, suicide prevention, and intake screening.

Responsibilities

• Triage incoming crisis calls and obtain client information.
• Conduct assessments and dispatch appropriate resources when needed.
• Deescalate clients in crisis over the phone.
• Develop appropriate and realistic crisis plans and complete follow-up tasks.
• Effectively communicate clients' needs while making internal agency referrals.
• Adhere to Lifeline Standards, Crisis Now Standards, and other accrediting bodies' best practices.
• Network with local SUD providers to develop and expand resources.
• Knowledge and familiarity with community resources, both mental health and non-mental health.
• Absorb all federal, state, and local confidentiality and reporting regulations.
• Complete documentation in an accurate and thorough manner.

Requirements

• Bachelor’s Degree in Human Services, Social Work, or a related field of study OR ten (10) years of experience working on a crisis hotline.
• CAC-AD Certification or eligible to receive the certification.
• Minimum of five (5) years of experience working in the SUD field.
• Knowledge of substance use disorder providers and various levels of care.

Qualifications

• Bachelor’s Degree in Human Services, Social Work, or a related field of study.
• OR ten (10) years of experience working on a crisis hotline.
• CAC-AD Certification or eligible to receive the certification.
• Minimum of five (5) years of experience working in the SUD field.
• Knowledge of substance use disorder providers and various levels of care.

Skills

• Excellent communication skills.
• Ability to de-escalate crises over the phone.
• Knowledge of community resources.
• Compliance with confidentiality and reporting regulations.
• Effective documentation skills.

Benefits

• Robust Retirement Plan – 403(b) with company match.
• Comprehensive medical, dental, and vision insurance.
• Paid time off and sick leave.
• Employee Assistance Program.
• Training & Growth – Ongoing development programs and career advancement opportunities.
• Culture of Purpose – Welcoming, inclusive environment.
• Wellness Perks – Annual wellness initiatives and access to the Calm App.
• Recognition & Rewards – Awardco platform and referral program.
• Exclusive Discounts – Deals through FunEx and more.
• Financial Flexibility – Flexible spending accounts (FSA).

Pay and Schedule

Pay Range: $24.00 - $26.50 per hour based on experience and sign on bonus. Full Time Benefits.

Schedule

Full Time Schedule.

Benefits

• Robust Retirement Plan – 403(b) with company match.
• Comprehensive medical, dental, and vision insurance.
• Paid time off and sick leave.
• Employee Assistance Program.
• Training & Growth – Ongoing development programs and career advancement opportunities.
• Culture of Purpose – Welcoming, inclusive environment.
• Wellness Perks – Annual wellness initiatives and access to the Calm App.
• Recognition & Rewards – Awardco platform and referral program.
• Exclusive Discounts – Deals through FunEx and more.
• Financial Flexibility – Flexible spending accounts (FSA).

Disclaimers

• The Santé Group aspires to create an organization that values collaboration, innovation, creativity, and inclusiveness.
• To achieve this success, it is essential that all members of our organization feel secure, welcome, and respected.
• All members of our organization have a responsibility to uphold these values.