Substance Use Disorder (SUD) Case Manager, Contingency Management Program

GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society's most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE's mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.

About the role

The Contingency Management (CM) Case Manager provides comprehensive coverage to clients participating in GLIDE's Contingency Management program, an evidence-based treatment that uses incentives to encourage positive behavioral changes related to substance use. The program focuses on clients who use stimulants and are interested in managing and/or changing their relationship to stimulant use. This position supports a caseload of 20 to 30 clients through outreach, health education, counseling, and case management to maintain program adherence and achieve progressive, positive health and wellness outcomes.

The Case Manager will support clients with housing, benefits, critical identification documentation, healthcare engagement, access to behavioral health supports, and other needs identified by the client. This role involves direct in-person client contact with diverse, high-risk individuals, many of whom are active substance users, substantial community outreach, and group facilitation.

Note: This position requires a Peer Support Specialist, Addiction & Recovery Counselor, or Certified Substance Use Disorder (SUD) credential.

Responsibilities

• Provide health education to CM clients for enrollment, including completing initial intake and assessment documentation, facilitating program orientation, and guiding clients on the benefits, expectations, and requirements of the CM program, including program rules, expectations, and incentive structures.
• Facilitate CM health and wellness education groups, process groups, and drop-in groups for active client cases and program alumni.
• Assist with coordinating and implementing CM programming activities that promote outreach, education, engagement, and positive health outcomes for clients (e.g., orientations, partner presentations, graduations, and celebrations).
• Conduct rapid urinary analysis (UA) tests for CM cohort members in accordance with regulations and professional standards, maintaining chain of custody and ensuring accurate and timely documentation of all results.
• Develop professional and trusting relationships with clients and provide motivational counseling to assist clients in managing their substance use using harm reduction principles. Provide drop-in support and one-on-one counseling, including crisis intervention, advocacy, and referral services.
• Develop and maintain effective care coordination with internal GLIDE programs and external resources to ensure a holistic approach to client care. Refer and link clients to other providers as needed to support their goals, health, and wellness, and document progress.
• Monitor and document client outcomes, especially targeted behaviors and goals eligible for incentives. Work with the program manager/director to release incentives to clients in a timely manner per program protocols and document receipt according to program guidelines.
• Maintain complete and updated intake, assessments, case management notes, group attendance logs, referrals, and other required data captures in a timely and accurate manner in accordance with program standards, organization policy, and applicable laws.
• Submit monthly activity and data reports that capture contract deliverables in required database workflows and systems.
• Assist with evaluation and surveying activities to ensure continuous quality improvement for client experience and outcomes, program operations, and program impact.
• Adhere to professional boundaries and standards, including ethics, values, and principles of case management in regulatory practices. Follow all laws and requirements regarding HIPAA, confidentiality, child and adult protective services, and contractual agreements.
• Meet professional obligations through efficient work habits, such as collaborating with co-workers, meeting deadlines, honoring schedules, and actively participating in staff meetings, supervision, case conferences, client conferences, and in-service trainings.

Requirements

• Strong verbal and written communication skills to communicate professionally and empathetically with clients, community partners, and colleagues, and to document client progress notes and program documentation accurately and timely.
• Experience with group facilitation, peer counseling, individual counseling, and case management for clients experiencing substance use issues using harm reduction principles, trauma-informed counseling, and motivational interviewing techniques.
• Ability to effectively apply therapeutic strategies for clients experiencing crises and/or with multiple diagnoses.
• Knowledge of human behavior, including human growth and development, dynamics of interpersonal relationships, and cultural and subcultural values and patterns of behavior.
• Knowledge of the principles and techniques of achieving change in individuals and groups, with demonstrated successful application.
• Ability to plan, prioritize, and organize tasks to meet deadlines, with strong attention to detail in documentation and database updates.
• Proficiency in spelling, grammar, and writing to draft detailed instructions, care plans, client progress notes, UA test results, and other required documentation.
• Basic mathematical skills to guide client expectations pertaining to incentive structures and participation.
• Proficient in the use of MS Office Suite; experience with databases (e.g., Salesforce) is helpful.
• Adherence to professional boundaries and standards, including ethics, values, and principles of case management regulatory practices.
• Ability to handle difficult situations (e.g., angry, loud, or verbally abusive clients) and de-escalate potentially volatile situations with patience and tact.
• Ability to work well under pressure and manage stress effectively in a demanding and fast-paced environment.
• Demonstrated cultural competency and commitment to learning, communicating, and working respectfully with people different from oneself.
• Commitment to the mission, values, and philosophy of GLIDE.

Qualifications

• A minimum of 2+ years of case management experience with similar adult target populations experiencing homelessness, substance use, and/or behavioral health challenges.
• BS degree in Social Work or related field (e.g., public health, counseling, psychology) preferred.
• Peer Support Specialist certification, Addiction & Recovery counseling certification, and/or SUD Counselor certification required.
• Knowledge and experience with harm reduction program practices and intervention techniques.
• Experience providing direct social services to homeless and/or very low-income clients who are dual diagnosed and/or have experienced involvement in the criminal justice system and/or incarceration, with knowledge of available community resources in the San Francisco Bay Area.
• Experience and knowledge of issues related to LGBTQIA populations, BIPOC populations, particularly around trauma, substance use, and mental health.

Work Environment

GLIDE's buildings are located in the Tenderloin neighborhood. GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building.

Physical Requirements

• Ability to work on a computer and see details of objects at close range.
• Ability to hear within normal range and communicate effectively (in person, telephone, or Zoom).
• Finger dexterity and the ability to use all standard office equipment.
• Ability to sit or stand comfortably and navigate throughout office spaces (via elevator or stairs).
• Infrequent activities include bending, squatting, twisting, reaching straight above and below shoulder level, carrying, and lifting up to 40 pounds.

Pay

$31 - $33 an hour

Schedule

This is a full-time (40-hour/week) non-exempt position. This role is covered by the collective bargaining agreement.