Subscription Program Coordinator

Key Responsibilities

• Coordinate daily operations for subscription programs.
• Validate customer and quote information with Customer Master and dealers.
• Partner with Credit, Finance, Warehouse Operations, and other internal teams to resolve billing, fulfillment, shipment, and subscription issues.
• Support subscription administration, including DocuSign routing, licensing, GST token requests, and related operational tasks.
• Respond to dealer and internal inquiries regarding order status, fulfillment, shipments, and subscription support.
• Track open issues through resolution and maintain accurate records.
• Identify process improvement opportunities to enhance operational efficiency and customer experience.
• Aid with reporting and initiatives that support subscription program growth.

Qualifications

• High school diploma or equivalent.
• 0–2 years of experience in operations, customer support, order management, program coordination, sales operations, or a related field.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities with attention to detail.
• Proficiency in Microsoft Office, including Excel.