Subject Matter Expert

ECLARO is seeking a Subject Matter Expert for a client in New York, NY. The client operates one of the world's largest energy delivery systems, focusing on innovations in developing technology.

About the role

This role focuses on designing and developing advanced Grafana dashboards that provide clear, actionable visibility into the performance, health, availability, and operational status of the Boomi platform and its integrations. The ideal consultant understands both integration architecture and observability practices and can translate technical platform data into dashboards supporting incident response, troubleshooting, service monitoring, and operational decision-making.

Key Deliverables

• Advanced Grafana dashboards for the Boomi platform and integrations.
• Standardized operational and executive-level monitoring views.
• Boomi integration health and performance metrics.
• Alerting rules for failures, latency, throughput, and availability thresholds.
• Dashboard documentation and operational runbooks.
• Recommendations for improving platform observability and integration reliability.

Responsibilities

• Design, build, and maintain advanced Grafana dashboards for the Boomi platform and associated integrations.
• Develop dashboards that monitor integration health, transaction volumes, processing times, error rates, failures, retries, and service availability.
• Define meaningful metrics, visualizations, alerts, and thresholds for Boomi integration monitoring.
• Collaborate with integration, application, infrastructure, SRE, and operations teams to identify monitoring and reporting requirements.
• Analyze Boomi platform and integration data to identify trends, performance issues, recurring failures, and potential service risks.
• Establish monitoring standards, dashboard templates, naming conventions, and documentation.
• Improve observability across integration processes, environments, runtimes, and APIs.
• Configure and maintain Grafana alerts and notifications in line with operational support requirements.
• Support root-cause analysis by providing dashboards and visualizations that help teams trace integration issues.
• Validate dashboard data for accuracy, completeness, and reliability.
• Document dashboard functionality, data sources, alert logic, and support procedures.
• Provide technical guidance and mentorship on Grafana visualization and Boomi observability practices.
• Identify opportunities to automate reporting, monitoring, and operational workflows.

Requirements

• Hands-on experience developing and administering Grafana dashboards.
• Strong experience with the Boomi integration platform, including integration processes, APIs, runtimes, or related platform components.
• Experience monitoring enterprise integrations and distributed applications.
• Knowledge of integration metrics, logging, error handling, retries, latency, throughput, and availability monitoring.
• Experience working with data sources used by Grafana, such as time-series databases, logs, APIs, or relational databases.
• Ability to create effective visualizations, queries, variables, drilldowns, and alerts in Grafana.
• Strong analytical and troubleshooting skills.
• Experience working with engineering, operations, and application support teams.
• Strong written and verbal communication skills.

Preferred Qualifications

• Experience with Grafana alerting, dashboard-as-code, or observability automation.
• Familiarity with Prometheus, Loki, Elasticsearch, Splunk, InfluxDB, SQL, REST APIs, or similar monitoring technologies.
• Experience with cloud platforms and enterprise integration architectures.
• Familiarity with DevOps, SRE, CI/CD, and infrastructure monitoring practices.
• Experience creating operational runbooks and support documentation.
• Knowledge of API monitoring, event-driven integrations, and message-based architectures.
• Relevant Grafana, Boomi, cloud, or observability certifications.

Skills

• Boomi
• Grafana

Benefits

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO