Subgerente de tienda bilingüe

About the role

As a Subgerente de tienda (Assistant Store Manager), you will help customers with their financial needs while gaining hands‑on store management experience. You will develop real‑time leadership skills by supporting account management, customer service, and risk handling in a dynamic, people‑focused environment with many growth opportunities.

Compensation

The hourly wage for this position is $16.00 per hour, which is part of a broader Total Compensation package.

Benefits & Perks

• Paid on‑the‑job training and a comprehensive new‑hire program
• Access to a robust learning management system with e‑learning modules
• Cross‑brand training for opportunities across eleven brands nationwide
• Enrollment in a key‑holder program to develop leadership potential
• Performance‑based career advancement
• Educational reimbursement program
• Multiple medical insurance options, including telemedicine and HSA/FSA accounts
• Traditional 401(k) and Roth 401(k) with generous company match
• Company‑sponsored life and AD&D insurance
• Voluntary benefits such as dental, vision, short‑term and long‑term disability, supplemental life, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance
• Free access to mental health resources and life coaching through the Employee Assistance Program
• Discount Marketplace with exclusive retailer discounts
• Paid time off that starts at 12 days in the first year and grows with tenure

Responsibilities

• Maximize customer success by offering financial services that fit their needs
• Assess risk of financial transactions and accurately process loan/pawn applications, check‑cashing transactions, and ancillary products
• Conduct daily call campaigns to market services, build new business, and nurture customer relationships
• Oversee account management and recovery processes, including collection calls, while maintaining customer service focus
• Maintain accurate customer information in the POS system
• Provide support, coaching, and development to Customer Service Representatives to ensure quality and safety standards
• Perform off‑site duties such as vehicle appraisals, store errands, and external marketing when needed
• Meet company performance standards by leveraging B2B partnerships, obtaining referrals, and participating in in‑store and community events
• Execute opening and closing procedures, manage vault and cash drawer, and uphold office security protocols
• Help ensure compliance with company policies, local, state, and federal regulations; conduct store audits and compile financial data
• Monitor and maintain store appearance and cleanliness, addressing facility needs and scheduling maintenance
• Work efficiently in a fast‑paced environment, handling multiple tasks to meet individual and team performance standards
• Maintain a full‑time schedule with regular in‑person attendance, including weekends (minimum 40 hours per week)

Qualifications & Skills

• High school diploma or equivalent
• Minimum one year of experience in customer service, sales, or retail
• At least 3 months of supervisory, key‑holder, or relevant leadership experience
• Excellent verbal and written communication skills
• Proficiency with phones, POS systems, Microsoft Office, and other computer applications
• Must be at least 18 years old (19 in Alabama)
• Valid driver’s license, auto insurance, and personal vehicle (mileage compensated)
• Successful background check in accordance with applicable law
• Ability to meet physical demands: standing up to 90 % of the time, lifting up to 25 lb, moving inside/outside the store, and operating mechanical controls

Preferred Qualifications & Skills

• Management experience in retail, convenience store, grocery, finance, service, or related industries
• Experience in check cashing, document verification, or money‑order processing
• Bilingual (English/Spanish) – a plus and may be required for certain locations

Workplace Awards & Recognition

• Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years
• Top Employer for Hispanic and Latinos (HLPA) in 2023, 2024, and 2025
• Named one of America’s Greatest Workplaces in Financial Services 2025 by Newsweek

Our Purpose

The Community Choice Financial® Family of Brands (CCF) is one of the largest consumer specialty‑finance organizations in the United States, operating over 1,500 brick‑and‑mortar stores across 24 states and offering online products in 20 states. Our mission is to provide customers, team members, and communities with the “Power of Choice” by delivering short‑term financial services when they need them most.