Subgerente de tienda bilingüe

About the Role

As a bilingual Assistant Store Manager (ASM) at Speedy Cash in Garland, TX, you'll help customers with their financial needs while gaining hands-on experience in store management. This dynamic, people-focused role offers opportunities for growth, leadership development, and career advancement within a company that invests in your future.

Responsibilities

• Maximize customer success by offering tailored financial services.
• Assess risk, evaluate, and process loan/pawn applications, check cashing transactions, and ancillary products.
• Conduct daily call campaigns to market services, build new business, and nurture customer relationships.
• Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service.
• Maintain accurate customer information in the point of sale (POS) system.
• Support, coach, and develop Customer Service Representatives to ensure adherence to quality standards and safety procedures.
• Perform duties outside the office, such as vehicle appraisals, store errands, and external marketing.
• Meet company-set performance standards by leveraging partnerships, obtaining referrals, and participating in events.
• Maintain office security protocols and conduct proper opening/closing procedures, including vault and cash drawer management.
• Ensure compliance with company policies, procedures, and local/state/federal laws.
• Conduct store audits, create reports, and compile financial data.
• Monitor and maintain store appearance, cleanliness, and basic facility needs.
• Work efficiently in a fast-paced environment, handling multiple tasks to meet performance standards.
• Maintain a full-time schedule with regular, in-person attendance, including weekends.

Qualifications

• Bilingual (Spanish/English) required to connect with customers and the community.
• High school diploma or equivalent.
• Minimum one year of customer service, sales, or retail experience.
• At least 3 months of supervisory, key holder, or relevant leadership experience.
• Excellent verbal and written communication skills.
• Proficiency in using phones, POS systems, Microsoft Office, and other computer systems.
• Must be at least 18 years old (19 in Alabama).
• Background check required.
• Ability to meet physical demands: standing up to 90% of the time, lifting up to 25 pounds, and operating mechanical controls.

Preferred Qualifications

• Management experience in retail, convenience store, grocery, finance, or related industries.
• Experience in check cashing, document verification, or money order processing.
• Valid driver's license, auto insurance, and personal vehicle (mileage compensated).

Benefits

• Paid on-the-job training and comprehensive new hire program.
• Access to a robust learning management system with e-learning modules.
• Cross-brand training opportunities across eleven brands.
• Enrollment in a key holder program for leadership development.
• Performance-based career advancement.
• Educational reimbursement program.
• Multiple medical insurance options with telemedicine and HSA/FSA.
• 401(k) retirement plan with generous company match.
• Company-sponsored life and AD&D insurance.
• Voluntary benefits: dental, vision, disability, supplemental life, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance.
• Free access to mental health resources and life coaching through the Employee Assistance Program.
• Exclusive discounts through the Discount Marketplace.
• Paid time off, starting with 12 days in the first year.
• Business casual dress code, including jeans and sneakers.

Pay

The hourly wage for this position is $16.00 per hour.

About Us

Community Choice Financial® Family of Brands is one of the largest consumer specialty finance organizations in the U.S., with over 10 brands represented in more than 1,500 stores across 24 states. We’re committed to providing access to short-term financial services and have been recognized as a Military Friendly Employer, Top Employer for Hispanic and Latinos, and one of America’s Greatest Workplaces in Financial Services.