Subcontractor Operations Specialist

Responsibilities

• Manage day-to-day performance of roofing and electrical subcontractors, ensuring adherence to scope, timelines, and quality expectations.
• Evaluate project data and report on key metrics related to roofing and MSU throughput.
• Analyze pipeline reports to identify projects ready for roofing work or MSU scheduling.
• Conduct root-cause analysis to identify bottlenecks preventing timely completion of roofing or MSU scopes.
• Make recommendations to resolve operational challenges and work cross-functionally with leadership to improve throughput.
• Cook up and schedule roofing work, MSUs, utility disconnect/reconnects, and homeowner appointments.
• Oversee a pipeline of projects at the Site Survey, Install, and Inspection stages to ensure roofing and MSU scopes are completed prior to installation.
• Break complex upgrade scopes into manageable actions, establish timeframes, and prioritize tasks effectively.
• Proactively identify risks related to roofing conditions, electrical service configurations, or utility requirements, and develop contingency plans.
• Ensure subcontractors follow safety protocols, utility standards, NEC requirements, and manufacturer guidelines.
• Maintain accurate documentation, photos, and close-out materials for all subcontracted work.

Requirements

• H.S. Diploma + 4–6 years (or a bachelor’s degree + 2–4 years) of proven experience as a Subcontractor Operations Specialist, Project Manager, or similar role overseeing roofing, electrical, or construction scopes—ideally in residential solar or renewable energy.
• 3+ years of demonstrated expertise in developing detailed project plans, interpreting construction drawings, and managing complex field scopes.
• 3+ years of experience demonstrating strong leadership and customer-experience skills, with the ability to influence subcontractors, internal teams, and senior-level stakeholders.
• Exceptional prioritization and time-management abilities, with a focus on delivering high-quality outcomes.
• Strong capabilities in client-facing situations and cross-functional teamwork; adept at negotiating, resolving conflicts, and navigating ambiguity.
• Hands-on experience with enterprise-level CRMs, project management tools, and quality assurance processes.
• Familiarity with roofing systems, electrical service equipment, and utility/MSU requirements preferred.