Subaru Care Connect Liaison

Key Responsibilities

• Lead and manage the dealership’s Subaru Trade-Up Advantage program
• Identify and engage current Subaru owners to present trade-up opportunities
• Proactively contact customers via phone, text, and email to generate appointments
• Analyze customer equity positions and ownership cycles to create upgrade opportunities
• Coincide with sales managers to structure competitive trade-in offers
• Work closely with the service department to identify service lane opportunities
• Maintain accurate and detailed CRM records of all customer interactions
• Set, track, and achieve monthly performance goals and KPIs
• Aid in training and mentoring team members on trade-up strategies
• Drive both new vehicle sales and used inventory acquisition

Required Skills & Qualifications

• Previous automotive sales experience preferred (Subaru experience a plus)
• Strong communication and interpersonal skills
• Proven ability to build rapport and close deals
• Self-motivated with a high level of accountability
• Experience with CRM systems and follow-up processes
• Ability to manage multiple customer interactions and priorities
• Strong organizational and time management skills
• Comfortable working in a fast-paced, performance-driven environment

Preferred Qualifications

• Experience in equity mining, BDC, or vehicle acquisition roles
• Leadership or team management experience
• Familiarity with dealership sales processes and inventory management

Compensation & Benefits

• Hourly pay: $18.75/hour
• Performance-based bonuses with strong earning potential
• Opportunities for advancement within the dealership
• Paid training and ongoing development
• Health, dental, and vision insurance (if applicable)
• Paid time off and employee discounts