Stylist (SouthPark)

About the role

As a stylist, you are a true gorjana ambassador! Wearing, layering, and styling looks for our customers. You demonstrate a genuine passion for creating an elevated customer experience in our retail stores. Your goal is to bring brand awareness, product knowledge and the art of layering to life through intentional customer service.

Responsibilities

Customer Service

• Approach guests proactively in a warm and welcoming manner to help make a difference in their day.
• Act as a brand ambassador, eager to share your passion for gorjana with others.
• Curate memorable experiences for each guest, surprising and delighting them with our service standards.
• Deliver exceptional customer experience to ensure we create brand loyalty and build a lasting relationship with all of our customers.
• Be aware of customers at all times and responsible for holding keys to cash lines in accordance with best practices and LP strategies.
• Be solution-oriented, using the resources available to handle customer concerns in the moment and seek partnership if needed to ensure the customer leaves fully satisfied.
• De-escalate/report customer service concerns or incidents as they occur from time to time, and submit an incident report.

Styling

• Wear gorjana jewelry to work each day, creatively layering stacks to inspire guests and demonstrating gStyle standards at all times.
• Develop expertise in collections and product offerings to guide guests through styling decisions, using tools and resources to ensure the customer is informed and educated on the products.
• Confidently present curated styling choices to guests highlighting intentionality, versatility, and personalization to the customer’s needs.

Sales

• Leverage deep product knowledge and elevated, intentional language to drive meaningful connections and results.
• Focus on conversion underpinned by authenticity—turn every footstep into an opportunity to create a lasting experience for the customer and win as a team.
• Be self-motivated and seek to better personal performance and that of the team on a daily basis.
• Take pride in owning individual performance progress and utilize internal resources to further develop sales skills.
• Champion team success and customer satisfaction by participating in and encouraging team-selling on the sales floor.

Collaboration

• Contribute to a people-first approach by being positive, helpful, and respectful to others.
• Exhibit a team player mentality and enjoy working with teammates toward a common goal.
• Look for opportunities to pitch in, whether supporting your team, store leadership, or the customer—your initiative drives you.
• Thrive on receiving feedback and use it as a tool for personal and professional growth.
• Respect the direction given by leadership as an important part of collective success.

Operations

• Leverage technology (POS) to support daily store operations and pay close attention to timelines and updates related to technology and systems.
• Maintain floor standards by following visual directives and take pride in maintaining the store environment.
• Take initiative restocking and completing tasks in downtime to support store and sales readiness.
• Help fulfill Buy Online, Pick Up In Store (BOPIS) and Same Day Delivery orders (SHIPSI), ensuring every customer enjoys a smooth and convenient shopping experience.
• Assist with receiving weekly allocation shipments in a timely manner to ensure the right items hit the floor at the right time.
• Be mindful of service standards and processes, keeping policies front of mind when servicing the customer.
• Take great care with team equipment and utilize best practices when handling and securing tech.
• Open and close the store, which may require responsibility for a store key and alarm code.
• Assist with labeling or re-ticketing of items as needed.
• Facilitate additional duties in the store or serve as a point-of-contact for Business Partners in the absence of a Manager.
• Conduct weekly cycle counts with attention to detail to maintain inventory accuracy and support effective product allocations.
• Execute monthly floorset directives that highlight new product launches and Southern California, timeless yet modern roots.
• Submit floorset pictures to corporate for approval as needed.
• Handle weekly cash deposits with precision, ensuring everything is counted, balanced, and deposited smoothly.
• Facilitate the weekly return of warranty items to the Warehouse, ensuring all shipments are prepared, documented, and sent on schedule.
• Contact and utilize appropriate business partners for resources and guidance as needed.

Requirements

• Love for the gorjana brand.
• Must meet minimum work age requirement.
• Flexibility to work a variety of shifts, including evenings, weekends, or holidays as needed by the business.
• Ability to lift or move at least 50 lbs.
• Ability to bend, squat, twist, and reach.
• Ability to stand and/or walk for at least 6 hours per shift.
• Must be legally authorized to work in the country in which the store is located.
• Ability to open or close the store.

Benefits

• On-site training, development, and mentorship.
• Internal growth opportunities and pathways to leadership.
• Generous employee discount and monthly product allowance.
• Amazing company culture.
• Medical, vision, dental, and life insurance.
• Paid time off.
• 401K program, with employer match and matching program.

Pay

• Hourly wage between $18–$21.
• Commission based on personal sales; eligibility qualifiers may apply.