Stylist (Retail) (Part-time)

About Mejuri

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression. Founded by third-generation jeweler Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday. Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision.

About the Role

A Stylist at Mejuri is more than a salesperson—it’s a pivotal role in delivering an exceptional, personalized shopping experience that embodies our commitment to redefining luxury. As a trusted advisor to every customer, the Retail Stylist bridges the gap between beautiful jewelry and meaningful moments, ensuring every interaction reflects Mejuri’s core values and dedication to excellence. Our Stylists create a warm, welcoming environment where customers feel valued and empowered to make confident choices. Through expert product knowledge, a deep understanding of style, and a passion for storytelling, you’ll guide customers in discovering pieces that resonate personally while driving key performance metrics such as sales, conversion, and customer satisfaction. Stylists at Mejuri are engaging, nimble, creative, and driven. Join us in redefining luxury—one customer, one team member, and one exceptional experience at a time.

Responsibilities

• Customer Experience: Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team regarding Mejuri’s Steps of Selling.
• Services: Ensure a positive customer experience and promote service offerings including piercing, engraving, and other in-store services.
• KPIs: Meet and exceed key performance indicators including OPH (Orders Per Hour), SPH (Sales Per Hour), and NPS (target 85%).
• Operations:
  • Order Fulfillment: Participate in back-of-house flow to support in-store sales, phone sales, or BOPIS (Buy Online, Pick Up In-Store), ensuring efficiency with packaging and order delivery standards.
  • Storage & Organization: Support in maintaining organizational integrity of back-of-house, including display inventory, sellable inventory, packaging, and all supplies.
  • Systems & Technology: Use or learn to use point-of-sale systems and other retail technology.
  • Shrink: Support in mitigating internal, external, and administrative loss of product.
  • Escalations: Identify and escalate opportunities, gaps, risks, and roadblocks to store leadership.
• Merchandising:
  • Support in ensuring Mejuri brand standards of visual presentation, cleanliness, and functionality are upheld.
  • Fixtures & Maintenance: Validate the integrity of all display forms, graphics, furniture, and decor items to manage costs and propel the brand; notify appropriate teams when display tools are missing or damaged.
• People:
  • Engaging: Build healthy relationships with team members and establish a positive, engaging work environment.
  • Employee Relations: Adhere to company policies and compliance practices.

Requirements

• An ability to connect with customers in an authentic and warm way that makes them feel comfortable and keeps them coming back.
• Strong verbal communication skills and active listening to effectively deliver on customer needs and work as a team.
• Ability to learn and retain relevant product knowledge to suggest and style for customers.
• Ability to think critically and solve problems in the moment to deliver on customer and business needs effectively.
• Ability to meet and exceed key performance indicators including SPH, Conversion, NPS, AOV (Average Order Value), and UPT (Units Per Transaction).
• Ability to pay attention to customer feedback, trends, and share insights with management.
• Great attention to detail and a highly organized working style with a strong sense of initiative.
• Ability to work on the sales floor for extended periods of time.
• History of successfully participating in and contributing to a positive team working environment.

Benefits

• Paid sick days.
• Monthly retail bonus program.
• Regular feedback via performance reviews.
• A robust in-house retail learning program.
• Generous product discount.

Pay

This role currently has a base pay range of $19 - $21 per hour based on a candidate’s experience and qualifications.

Values

• Raise the Bar: Stay curious, share/seek feedback, and strive for excellence.
• Customer Obsessed: Get close to the customer and prioritize them in our decisions.
• Empowered Owners: Treat the company like your own and take initiative.
• Find a Way: Seek simple, creative solutions and act fast.
• Drive Results: Be clear on your goals and be relentless in achieving them.
• Team First: Value team success over personal ego.