Stylist (FlatIron Crossing)

Job Summary

As a stylist, you are a true gorjana ambassador! Wearing, layering, and styling looks for our customers. You demonstrate a genuine passion for creating an elevated customer experience in our retail stores. Your goal is to bring brand awareness, product knowledge and the art of layering to life through intentional customer service. This store is scheduled to open June 2026.

About the Role

You approach guests proactively in a warm and welcoming manner to help make a difference in their day. We love interacting with our customers and demonstrate confidence in approaching them. You are a brand ambassador, eager to share your passion for gorjana with others. You curate memorable experiences for each guest, surprising and delighting them with our service standards. You deliver exceptional customer experience to ensure we create brand loyalty and build a lasting relationship with all of our customers. You are solution-oriented, using the resources available to you to handle customer concerns in the moment and seek partnership if needed to ensure the customer leaves fully satisfied with their experience in store with us.

Responsibilities

• Customer Service: Approach guests proactively in a warm and welcoming manner to help make a difference in their day. Demonstrate confidence in approaching them. Curate memorable experiences for each guest, surprising and delighting them with our service standards. Deliver exceptional customer experience to ensure we create brand loyalty and build a lasting relationship with all of our customers. Use resources to handle customer concerns and seek partnership if needed to ensure the customer leaves fully satisfied.
• Selling: Leverage deep product knowledge and elevated, intentional language to drive meaningful connections and results. Convert underpinned by authenticity is key - we don't force or compete for sales, we turn every footstep into an opportunity to create a lasting experience for the customer, and win as a team. Take pride in owning your individual performance progress and utilize internal resources as a means to further develop your sales skills. Champion team success and customer satisfaction by participating in and encouraging team-selling on the sales floor.
• Collaboration: Contribute to our people-first approach by being positive, helpful, and respectful to others. Exhibit a team player mentality and enjoy working with team mates towards a common goal. Pitch-in, whether it is to support your team, store leadership or the customer, your initiative is what drives you. Thrive off receiving feedback and use it as a tool for personal and professional growth.
• Operations: Comfortable leveraging technology (POS) to support daily store operations and pay close attention to timelines and updates as it relates to technology and systems in your role. Maintain floor standards by following visual directives and take pride in maintaining our beautiful store environment. Take initiative restocking and completing tasks in downtime to support store and sales readiness. Assist with fulfilling Buy Online, Pick Up In Store (BOPIS) and Same Day Delivery orders (SHIPSI), ensuring every customer enjoys a smooth and convenient shopping experience. Handle weekly cash deposits with precision, making sure everything is counted, balanced, and deposited smoothly. Facilitate the weekly return of warranty items to the Warehouse, ensuring all shipments are prepared, documented, and sent on schedule. Conduct weekly cycle counts with an attention to detail in order to maintain inventory accuracy and support effective product allocations from our studio. Execute monthly floorset directives that highlight new product launches and our Southern California, timeless yet modern roots. Handle weekly cash deposits with precision, making sure everything is counted, balanced, and deposited smoothly. Facilitate the weekly return of warranty items to the Warehouse, ensuring all shipments are prepared, documented, and sent on schedule.

Requirements

• Love for the gorjana brand
• Must be 18 years of age or older
• Able to work a variety of shifts, including evenings, weekends or holidays as needed by the business
• Able to lift or move at least 50 lbs
• Able to bend, squat, twist, and reach
• Able to stand and/or walk for at least 6 hours per shift
• Must be legally authorized to work in the country in which the store is located
• Able to open or close the store

Company Culture & Benefits

• On-site training, development, and mentorship
• Internal growth opportunities and pathways to leadership
• Generous employee discount and Monthly Product Allowance
• Amazing company culture
• Competitive Wages & Performance-based increases
• Benefits: Medical, Vision, Dental and Life Insurance
• Paid Time Off
• 401K program, with employer match and matching program