Stylist (Chestnut Hill)

Job Summary

As a stylist, you are a true gorjana ambassador! Wearing, layering, and styling looks for our customers. You demonstrate a genuine passion for creating an elevated customer experience in our retail stores.

Customer Service

• Approach guests proactively in a warm and welcoming manner to help make a difference in their day.
• Demonstrate confidence in approaching guests and sharing your passion for gorjana.
• Create memorable experiences for each guest, surprising and delighting them with our service standards.
• Deliver exceptional customer experience to ensure we create brand loyalty and build a lasting relationship with all of our customers.
• Aware of customers at all times and responsible for holding keys to caselines in accordance with best practices and LP strategies.
• Solution-oriented, using the resources available to handle customer concerns in the moment and seek partnership if needed to ensure the customer leaves fully satisfied.
• May be asked to deescalate/report customer service concerns or incidents as they occur from time to time, along with submitting an incident report.

Styling

• Wear your gorjana jewelry to work each day, creatively layering stacks to inspire guests and demonstrating gStyle standards at all times.
• Develop expertise in our collections and product offerings to guide guests through styling decisions, using tools and resources to ensure the customer is informed & educated on the products.
• Confidently present curated styling choices to guests highlighting intentionality, versatility and personalization to the customers needs.

Sales

• Leverage deep product knowledge and elevated, intentional language to drive meaningful connections and results.
• Conversion underpinned by authenticity is key - we don't force or compete for sales, we turn every footstep into an opportunity to create a lasting experience for the customer, and win as a team.
• Self-motivated and seek to better your personal performance and that of your team on a daily basis.
• Take pride in owning your individual performance progress and utilize internal resources as a means to further develop your sales skills.
• Champion team success and customer satisfaction by participating in and encouraging team-selling on the sales floor.

Collaboration

• Contribute to our people-first approach by being positive, helpful, and respectful to others.
• Exhibit a team player mentality and enjoy working with team mates towards a common goal.
• Look for opportunities to pitch-in, whether it is to support your team, store leadership or the customer.
• Thrive off receiving feedback and use it as a tool for personal and professional growth.

Operations

• Comfortable leveraging technology (POS) to support daily store operations and pay close attention to timelines and updates as it relates to technology and systems in your role.
• Maintain floor standards by following visual directives and take pride in maintaining our beautiful store environment.
• Take initiative restocking and completing tasks in downtime to support store and sales readiness.
• Help fulfill Buy Online, Pick Up In Store (BOPIS) and Same Day Delivery orders (SHIPSI), ensuring every customer enjoys a smooth and convenient shopping experience.
• Handle weekly cash deposits with precision, making sure everything is counted, balanced, and deposited smoothly.
• Facilitate the weekly return of warranty items to the Warehouse, ensuring all shipments are prepared, documented, and sent on schedule.
• Contact and utilize the appropriate business partners for resources and guidance as needed.

Job Requirements

• Love for the gorjana brand
• Must be 18 years of age or older
• Must have the flexibility to work a variety of shifts, including evenings, weekends or holidays as needed by the business
• Able to lift or move at least 50 lbs
• Able to bend, squat, twist, and reach
• Able to stand and/or walk for at least 6 hours per shift
• Legally authorized to work in the country in which the store is located
• Able to open or close the store

At gorjana, you can expect

• On-site training, development, and mentorship
• Internal growth opportunities and pathways to leadership
• Generous employee discount and Monthly Product Allowance
• Amazing company culture
• Competitive Wages & Performance-based increases
• Benefits: Medical, Vision, Dental and Life Insurance
• Paid Time Off
• 401K program, with employer match and matching program