Stylist (Burlington)

As a stylist, you are a true gorjana ambassador! Wearing, layering, and styling looks for our customers, you demonstrate a genuine passion for creating an elevated customer experience in our retail stores. Your goal is to bring brand awareness, product knowledge, and the art of layering to life through intentional customer service.

Responsibilities

• Customer Service:
  • Approach guests proactively in a warm and welcoming manner to help make a difference in their day.
  • Demonstrate confidence in interacting with customers and act as a brand ambassador, eager to share your passion for gorjana.
  • Curate memorable experiences for each guest, surprising and delighting them with service standards.
  • Deliver exceptional customer experiences to build brand loyalty and lasting relationships.
  • Maintain awareness of customers at all times and hold keys to caselines following best practices and loss prevention strategies.
  • Handle customer concerns in the moment using available resources, seeking partnership if needed to ensure satisfaction.
  • Deescalate and report customer service concerns or incidents, submitting incident reports as required.
• Styling:
  • Wear gorjana jewelry daily, creatively layering stacks to inspire guests and demonstrate gStyle standards.
  • Develop expertise in collections and product offerings to guide guests through styling decisions.
  • Confidently present curated styling choices highlighting intentionality, versatility, and personalization.
• Sales:
  • Leverage deep product knowledge and intentional language to drive meaningful connections and results.
  • Focus on authentic conversion, turning every customer interaction into an opportunity for a lasting experience.
  • Stay self-motivated to improve personal and team performance daily.
  • Take pride in tracking individual performance progress and utilize internal resources to develop sales skills.
  • Champion team success and customer satisfaction by encouraging team-selling on the sales floor.
• Collaboration:
  • Contribute to a people-first approach by being positive, helpful, and respectful to others.
  • Exhibit a team-player mentality and work collaboratively toward common goals.
  • Look for opportunities to support your team, store leadership, or customers through initiative.
  • Thrive on feedback and use it as a tool for personal and professional growth.
• Operations:
  • Leverage technology (POS) to support daily store operations and stay updated on timelines and system changes.
  • Maintain floor standards by following visual directives and keeping the store environment beautiful.
  • Take initiative in restocking and completing tasks during downtime to support store and sales readiness.
  • Assist with Buy Online, Pick Up In Store (BOPIS) and Same Day Delivery (SHIPSI) orders for a smooth customer experience.
  • Help receive weekly allocation shipments promptly to ensure timely product availability.
  • Adhere to service standards and processes, keeping policies in mind when servicing customers.
  • Handle team equipment with care, following best practices for security and maintenance.
  • Open and close the store as needed, which includes responsibility for store keys and alarm codes.
  • Assist with labeling or re-ticketing items as required.
  • Serve as a point-of-contact for business partners in the absence of a manager, handling additional duties as needed.
  • Conduct weekly cycle counts with attention to detail to maintain inventory accuracy.
  • Execute monthly floorset directives to highlight new product launches and the brand’s Southern California roots.
  • Submit floorset pictures to corporate for approval as needed.
  • Handle weekly cash deposits with precision, ensuring accurate counting, balancing, and depositing.
  • Facilitate the weekly return of warranty items to the warehouse, preparing and documenting shipments on schedule.
  • Contact and utilize appropriate business partners for resources and guidance as needed.

Requirements

• Love for the gorjana brand.
• Must meet minimum work age requirement.
• Flexibility to work a variety of shifts, including evenings, weekends, or holidays as needed by the business.
• Ability to lift or move at least 50 lbs.
• Ability to bend, squat, twist, and reach.
• Ability to stand and/or walk for at least 6 hours per shift.
• Legally authorized to work in the country where the store is located.
• Ability to open or close the store.

Benefits

• Perks:
  • On-site training, development, and mentorship.
  • Internal growth opportunities and pathways to leadership.
  • Generous employee discount and monthly product allowance.
  • Amazing company culture.
  • Competitive wages and performance-based increases.
• Benefits:
  • Medical, vision, dental, and life insurance.
  • Paid time off.
  • 401K program with employer match and matching program.

Pay

• Hourly wage between $20-23.
• Commission based on personal sales (eligibility qualifiers may apply).