Stylist (Biltmore Fashion Park)
Job Summary
As a stylist, you are a true gorjana ambassador! Wearing, layering, and styling looks for our customers. You demonstrate a genuine passion for creating an elevated customer experience in our retail stores. Your goal is to bring brand awareness, product knowledge and the art of layering to life through intentional customer service.
About the Role
You approach guests proactively in a warm and welcoming manner to help make a difference in their day. We love interacting with our customers and demonstrate confidence in approaching them. You are a brand ambassador, eager to share your passion for gorjana with others. You curate memorable experiences for each guest, surprising and delighting them with our service standards. You deliver exceptional customer experience to ensure we create brand loyalty and build a lasting relationship with all of our customers. You are aware of customers at all times and are responsible for holding keys to caselines in accordance with best practices and LP strategies. You are solution-oriented, using the resources available to you to handle customer concerns in the moment and seek partnership if needed to ensure the customer leaves fully satisfied with their experience in store with us. You may be asked to deescalate/report customer service concerns or incidents as they occur from time to time, along with submitting an incident report.
Customer Service
- Approach guests proactively in a warm and welcoming manner
- Curate memorable experiences for each guest
- Handle customer concerns in the moment
- Seek partnership to ensure customer satisfaction
- Hold keys to caselines in accordance with best practices and LP strategies
- Be solution-oriented and use available resources
Styling
- Wear gorjana jewelry to work each day
- Create expertise in our collections and product offerings
- Demonstrate gStyle standards at all times
- Present curated styling choices to guests
- Highlight intentionality, versatility and personalization to the customers' needs
Sales
- Leverage deep product knowledge and elevated, intentional language
- Drive meaningful connections and results
- Convert underpinned by authenticity
- Own individual performance progress and utilize internal resources
- Champion team success and customer satisfaction
Collaboration
- Contribute to our people-first approach
- Work positively, helpfully, and respectfully with others
- Enjoy working with team mates towards a common goal
- Pitch-in to support your team, store leadership or the customer
- Thrive off receiving feedback and use it as a tool for personal and professional growth
Operations
- Leverage technology (POS) to support daily store operations
- Maintain floor standards by following visual directives
- Restock and complete tasks in downtime to support store and sales readiness
- Assist with fulfilling Buy Online, Pick Up In Store (BOPIS) and Same Day Delivery orders
- Handle weekly cash deposits with precision
- Facilitate the weekly return of warranty items to the Warehouse
- Contact and utilize the appropriate business partners for resources and guidance
- Conduct weekly cycle counts with attention to detail
- Execute monthly floorset directives
- Submit floorset pictures to corporate for approval
- Handle weekly cash deposits with precision, making sure everything is counted, balanced, and deposited smoothly
- Facilitate the weekly return of warranty items to the Warehouse, ensuring all shipments are prepared, documented, and sent on schedule
- Contact and utilize the appropriate business partners for resources and guidance as needed
Job Requirements
- Love for the gorjana brand
- Must be 18 years of age or older
- Flexibility to work a variety of shifts, including evenings, weekends or holidays as needed by the business
- Able to lift or move at least 50 lbs
- Able to bend, squat, twist, and reach
- Able to stand and/or walk for at least 6 hours per shift
- Legally authorized to work in the country in which the store is located
- Able to open or close the store
Company Benefits
- On-site training, development, and mentorship
- Internal growth opportunities and pathways to leadership
- Generous employee discount and Monthly Product Allowance
- Amazing company culture
- Competitive Wages & Performance-based increases
- Benefits: Medical, Vision, Dental and Life Insurance
- Paid Time Off
- 401K program, with employer match and matching program