Study Moderator

Main Responsibilities

• Receive participants at work and guide them through the video study in a controlled environment
• Ensure all recordings are done per project guidelines and upload the data
• Have all participants complete a survey at the end of each session
• Follow COVID-19 sanitization procedures after each session
• Represent and promote the TELUS AI brand

Required Qualifications

• Technical/troubleshooting skills; address fundamental problems with launching apps and uploading data
• 2 years of experience using iOS and macOS devices
• Excellent verbal and written communication
• Ability to interact professionally with project participants
• Strong organizational skills, meticulous attention to detail
• Able to work efficiently and adapt quickly in a fast-paced environment
• Able to collaborate positively and contribute as a team player
• Able to commit to the schedule for the duration of the project
• Able to arrive on time and work in a timely manner

About the Role

Position Description: Moderators are expected to interact directly with study participants using provided study protocols and manage the data collected during each session.

Qualifications

Required Qualifications: Technical/troubleshooting skills; address fundamental problems with launching apps and uploading data 2 years of experience using iOS and macOS devices Excellent verbal and written communication Ability to interact professionally with project participants Strong organizational skills, meticulous attention to detail Must demonstrate the ability to work efficiently and adapt quickly in a fast-paced environment. Ability to collaborate positively and contribute as a team player is required Able to commit to the schedule for the duration of the project Must demonstrate the ability to arrive on time and work in a timely manner.

Preferred Qualifications

Experience conducting in-person research sessions Experience with video and audio recording Experience with progress tracking and reporting

TELUS Values

We passionately put our customers and communities first We embrace changes and innovate courageously We grow together through spirited teamwork

About Company

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact. We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless. Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.