Study Moderator

Main Responsibilities

• Receive, handle, and manage all incoming and outgoing SSD hard drives containing collected study data from Data Collection venues.
• Upload data from received hard drives to the designated platform in a timely manner.
• Track the status of all data post-upload, ensuring no data loss or missing uploads.
• Receive SSD hard drives dispatched from Data Collection locations on a weekly basis.
• Perform manual sanity checks on all received data by reviewing data size, file names, folder structure, and venue-specific individuals captured on SSDs and backup drives.
• Manually review data on the client platform to confirm complete receipt and promptly report any missing data.
• Ensure all data drives are password protected and stored securely.
• Be protocol-trained and ready to deploy as an active Moderator/Data Collector at a venue in the Los Angeles area upon request.
• Represent and promote the TELUS International AI brand.

Required Qualifications

• 24 months of Study Moderation experience.
• Experience with data management, file handling, and digital storage workflows.
• Strong attention to detail for data integrity verification (file sizes, folder structures, naming conventions).
• Must be technically savvy.

Preferred Qualifications

• Experience with chain of custody procedures for sensitive hardware and data.
• Experience with progress tracking and reporting (DC Daily Reports, Adverse Incident Reports).
• Experience working across multiple venue types.
• Experience working under strict confidentiality and security conditions.

TELUS Values

We passionately put our customers and communities first
We embrace changes and innovate courageously
We grow together through spirited teamwork

About Company

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact. We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless. Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.