Study Director I

About the role

The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company’s unwavering commitment to its mission, Safeguarding Global Health®. Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry.

Responsibilities

• Serve as the key connection between our customers and laboratory teams, helping ensure testing is clearly understood, properly coordinated, scientifically sound, and completed in alignment with customer and regulatory requirements.
• Work closely with customers, laboratory teams, and internal partners to help ensure studies are clearly defined, properly executed, accurately documented, and completed on time.
• Depending on your assigned laboratory area, you may serve as a primary point of contact for customers regarding assigned studies.
• Meet with customers to understand testing needs, study requirements, timelines, and expectations.
• Translate customer requirements into clear direction for laboratory teams.
• Carefully review and document study data and results.
• Maintain sample and data traceability throughout testing.
• Ensure testing is conducted according to approved procedures and applicable requirements.
• Collaborate with laboratory analysts to ensure study requirements and testing expectations are understood.
• Identify, document, and help resolve unexpected circumstances, deviations, or quality events.
• Partner with Sales and other internal teams on testing requirements, quotes, and customer needs.
• Update study information in CRM and laboratory systems.
• Cook up workflow and priorities to support customer expectations and study timelines.
• Contribute to continuous improvement of procedures, documentation, and laboratory processes.

Qualifications

• Bachelor’s degree, with a degree in life sciences or a related scientific field strongly preferred.
• Associate degree or equivalent combined with relevant laboratory experience.
• Significant relevant laboratory experience combined with demonstrated proficiency in study coordination.
• Experience in laboratory testing, life sciences, medical devices, pharmaceuticals, biotechnology, quality, regulated environments, technical customer service, or scientific project coordination.

Skills

• Strong Study Directors combine scientific understanding with communication, organization, and customer service.
• Enjoy working directly with customers and building trusted professional relationships.
• Understand technical or scientific requirements and communicate them clearly.
• Comfortable coordinating multiple studies, priorities, and deadlines.
• Strong attention to detail and documentation skills.
• Review data critically and identify inconsistencies or potential issues.
• Enjoy solving problems and troubleshooting.
• Communicate effectively with both technical and non-technical stakeholders.
• Work well across laboratory, quality, sales, and customer-facing teams.
• Take ownership of projects and follow through on commitments.
• Comfortable working in a regulated, procedure-driven environment.
• Balanced scientific quality, customer expectations, and timelines.

Benefits

While the full range reflects the potential earning opportunity for the role, new hires are typically placed within a portion of the range that is appropriate for their qualifications and experience.

Pay

The hourly pay range for this position is $22.12 to $34.62. The starting rate for a successful candidate will be determined based on job-related qualifications, skills, experience, education, certifications, internal equity, and market conditions.

Schedule

This position operates in a professional laboratory environment and may involve the use of standard office and laboratory equipment. Depending on the assigned laboratory area, employees may be exposed to biological or chemical hazards and are expected to follow all applicable biosafety, chemical hygiene, and personal protective equipment requirements. The role may require standing, walking between office and laboratory areas, sitting at a computer workstation, bending, stooping, crouching, occasional pushing or pulling, and lifting up to 45 pounds. Occasional local or overnight travel may be required.

Why Join Us

Study Directors play a critical role in connecting customer needs with laboratory execution. You will have the opportunity to work at the intersection of science, customer partnership, and project coordination while supporting testing for the medical device and pharmaceutical industries. This role can be an excellent fit for laboratory professionals who want to expand beyond primarily bench-based work, as well as science professionals who enjoy customer interaction, technical problem-solving, and coordinating complex projects. You Will Have The Opportunity To Build expertise in regulated laboratory testing Develop strong customer-facing and consultative skills Coordinate scientifically and technically complex studies Work cross-functionally with laboratory, quality, sales, and technical teams Grow your career within a global life sciences organization

Sotera Health

Sotera Health goes to market through its three best-in-class businesses – Sterigenics®, Nordion® and Nelson Labs®. Sterigenics is a leading global provider of outsourced terminal sterilization and irradiation services for the medical device, pharmaceutical, food safety and advanced applications markets. Nordion is the leading global provider of Co-60 and gamma irradiators, which are key components to the gamma sterilization process. Nelson Labs is a global leader in outsourced microbiological and analytical chemistry testing and advisory services for the medical device and pharmaceutical industries.