Study Director I

About the role

The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company’s unwavering commitment to its mission, Safeguarding Global Health®. Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry.

Responsibilities

• Serve as the key connection between our customers and laboratory teams, helping ensure testing is clearly understood, properly coordinated, scientifically sound, and completed in alignment with customer and regulatory requirements.
• Serve as a key point of coordination and communication for assigned laboratory studies.
• Work closely with customers, laboratory teams, and internal partners to help ensure studies are clearly defined, properly executed, accurately documented, and completed on time.
• Depending on your assigned laboratory area, you may serve as a primary point of contact for customers regarding assigned studies.
• Meet with customers to understand testing needs, study requirements, timelines, and expectations.
• Translate customer requirements into clear direction for laboratory teams.
• Coverage study activities from initiation through final reporting.
• Maintain regular communication with customers regarding study progress, updates, and questions.
• Review, interpret, analyze, and document study data and results.
• Avoidance of ensuring final reports accurately reflect testing data, results, and conclusions.
• Review raw data, calculations, statistics, controls, and study documentation for accuracy.
• Maintain sample and data traceability throughout testing.
• Ensure testing is conducted according to approved procedures and applicable requirements.
• Collaborate with laboratory analysts to ensure study requirements and testing expectations are understood.
• Identify, document, and help resolve unexpected circumstances, deviations, or quality events.
• Possess collaboration with Sales and other internal teams on testing requirements, quotes, and customer needs.
• Update study information in CRM and laboratory systems.
• Coordinate workflow and priorities to support customer expectations and study timelines.
• Contribute to continuous improvement of procedures, documentation, and laboratory processes.

Qualifications

• Strong Study Directors combine scientific understanding with communication, organization, and customer service.
• You may be a strong fit if you enjoy working directly with customers and building trusted professional relationships.
• Understand technical or scientific requirements and communicate them clearly.
• Be comfortable coordinating multiple studies, priorities, and deadlines.
• Have strong attention to detail and documentation skills.
• Review data critically and identify inconsistencies or potential issues.
• Enjoy solving problems and troubleshooting.
• Communicate effectively with both technical and non-technical stakeholders.
• Work well across laboratory, quality, sales, and customer-facing teams.
• Take ownership of projects and follow through on commitments.
• Be comfortable working in a regulated, procedure-driven environment.
• Balance scientific quality, customer expectations, and timelines.

Skills

• Experience or aptitude in areas such as: Laboratory testing, equipment, and procedures.
• Good Documentation Practice (GDP), GLP, GMP, ISO, or other regulated quality environments.
• Data and report review.
• Critical thinking and problem-solving.
• Project and workflow coordination.
• Customer communication.
• Technical writing and documentation.
• Microsoft Office and laboratory information systems.
• Managing multiple priorities and deadlines.

Benefits

Commensurate with experience.

Pay

The hourly pay range for this position is $22.12 to $34.62. The starting rate for a successful candidate will be determined based on job-related qualifications, skills, experience, education, certifications, internal equity, and market conditions. While the full range reflects the potential earning opportunity for the role, new hires are typically placed within a portion of the range that is appropriate for their qualifications and experience.

Schedule

Nightly shift.

Why Join Us?

• Study Directors play a critical role in connecting customer needs with laboratory execution.
• You will have the opportunity to work at the intersection of science, customer partnership, and project coordination while supporting testing for the medical device and pharmaceutical industries.
• This role can be an excellent fit for laboratory professionals who want to expand beyond primarily bench-based work, as well as science professionals who enjoy customer interaction, technical problem-solving, and coordinating complex projects.

Work Environment & Physical Requirements

• This position operates in a professional laboratory environment and may involve the use of standard office and laboratory equipment.
• Depending on the assigned laboratory area, employees may be exposed to biological or chemical hazards and are expected to follow all applicable biosafety, chemical hygiene, and personal protective equipment requirements.
• The role may require standing, walking between office and laboratory areas, sitting at a computer workstation, bending, stooping, crouching, occasional pushing or pulling, and lifting up to 45 pounds.
• Occasional local or overnight travel may be required.

Company Information

Sotera Health goes to market through its three best-in-class businesses – Sterigenics®, Nordion® and Nelson Labs®. Sterigenics is a leading global provider of outsourced terminal sterilization and irradiation services for the medical device, pharmaceutical, food safety and advanced applications markets. Nordion is the leading global provider of Co-60 and gamma irradiators, which are key components to the gamma sterilization process. Nelson Labs is a global leader in outsourced microbiological and analytical chemistry testing and advisory services for the medical device and pharmaceutical industries.