Study Abroad Advisor, Global Navigator High School Study Abroad

About the role

The Study Abroad Advisor serves as the primary subject matter expert for Global Navigator High School Study Abroad destinations, supporting students, families, Sales staff, and international colleagues throughout the pre-departure process.

Responsibilities

• Serve as the primary subject matter expert for assigned countries and program locations; provide guidance to Sales staff, students, and families on program logistics, housing, school enrollment, cultural considerations, and pre-departure requirements.
• Maintain expertise in country-specific visa and immigration requirements; advise Sales staff, students, and families on country-specific visa and immigration requirements; maintain current knowledge of changing regulations; review enrollment and visa documentation for accuracy and completeness; communicate updates and requirements to students, families, and the sales team.
• Support student readiness by monitoring pre-departure requirements and coordinating online orientations, including scheduling, communications, resource distribution, and recording management.
• Develop, review, and maintain country-specific communications, email templates, visa instructions, external guides, and internal resources to ensure accurate, consistent information across teams and customer touchpoints.
• Manage complex pre-departure questions with professionalism and sound judgment, collaborating with Sales and International Staff to resolve issues efficiently and provide exceptional customer service and address program-specific questions.
• Serve as the primary liaison between International Staff and High School teams, gathering and translating program-specific information to support accurate customer communications, expectation setting, and student readiness.
• Collaborate with Sales, Sales Operations, Global Operations, and international colleagues to address program-specific questions, communicate student needs, and ensure alignment between customer expectations and program delivery.
• Regularly review procedures, student feedback, and operational workflows to identify opportunities for improvement; recommend updates to documentation, communications, and internal processes that enhance the student experience.
• Participate in annual in-person trainings and ongoing professional development; provide operational support during travel weekends in the summer and peak program periods, including occasional evening, weekend, and travel responsibilities as needed; perform other duties as assigned.

Requirements

• Bachelor's Degree.
• A minimum of two or more years of professional experience in advising, program coordination, education, study abroad, or administrative support.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Excellent written and verbal communication skills, including the ability to explain complex information clearly to diverse audiences.
• Experience creating and maintaining customer-facing resources, guides, or procedural documentation.
• Strong problem-solving, critical-thinking, and decision-making skills.
• Ability to work effectively with cross-cultural teams and international colleagues.
• Proficiency with Microsoft Office applications; experience with CRM or student information systems preferred.
• International travel, study abroad, or experience living abroad preferred.
• Ability and willingness to work occasional evenings or weekends as needed.

Qualifications

• Qualified candidates from underrepresented groups are strongly encouraged to apply.

Skills

• Strong organizational skills.
• Attention to detail.
• Excellent written and verbal communication skills.
• Research, interpret, and communicate visa and immigration requirements.
• Create and maintain customer-facing resources, guides, or procedural documentation.
• Problem-solving, critical-thinking, and decision-making skills.
• Work effectively with cross-cultural teams and international colleagues.
• Proficiency with Microsoft Office applications.
• Experience with CRM or student information systems.
• International travel, study abroad, or experience living abroad.
• Occasional evenings or weekends as needed.

Benefits

• Paid time off and Parental leave.
• Gym Reimbursement Program.
• Employee Assistance Program.
• Short-term & Long-term Disability.
• 6 floating Fridays (based on our eligibility rules).
• CIEE Study Abroad Program discounts.
• 403(b) Retirement Plan with employer contribution.
• Insurance Coverage (life, travel, medical, dental, and vision).
• Flexible Spending Accounts/Health Savings Accounts (medical and dependent).
• Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness).