Studio Sales Manager

Job Summary

Our Fargo studio is growing, and we are adding a Studio Sales Manager to help support our guest experience team. This position is responsible for driving studio revenue performance and leading a high-performing sales team.

Job Type

Full-Time

Sales Responsibilities

• Promote long-term guest satisfaction and engagement that results in studio success through driving package sales, membership conversion, and Yes Today.
• Support Studio Director with outreach efforts to lapsed guests, promotional opportunities, outstanding membership credits, etc.
• Work in partnership with the Studio Director to identify underperforming metrics and develop strategies that drive top-line sales growth
• Create in-studio promotions to sell through overstocked items, products close to expiry, etc.
• Coordinate sales and product training efforts to support improved team performance
• Manage Alle to mine for guest recall or promotional opportunities that drive topline sales
• Manage the Wendy column to ensure it is always readily available.
• Appointment book oversight – mining for efficiencies, opportunities, etc.
• Plan and execute in-studio events that deliver on ideal guest outcomes and sales goals
• Drive RSVP’s and attendance
• Collaborate with Studio Director and Operations Manager to create experience stations, effective sales verbiage, B&A’s, etc.
• Initiate business to business relationships and co-events

Guest Experience Responsibilities

• Create quarterly Guest Care Coordinator schedule under the direction and approval of the Studio Director
• Support exceptional guest experience by coaching and developing Guest Care Coordinators to proper CARES execution, initiating studio tours, allowing new guests to feel welcomed and comfortable in the studio
• Perform consults, skin analysis, and effective needs assessments
• Perform strong hand-offs with clinical providers to ensure seamless communication on findings, guest goals, and latent needs

Guest Financing Responsibilities

• Treat sheet distribution includes introduction to payment options and engagement in QR Code
• Partner with clinical providers in treatment rooms to effectively explain payment plans to drive guest engagement and superior studio performance
• Own guest service introduction to financing, pre-appointment financing links, appropriate verbiage, and effective explanation of benefits and financial breakdown

Team Leadership and Development

• Daily leadership, oversight, and development of Guest Care Coordinators
• Execute monthly 1:1’s in partnership with Studio Director
• Foster a positive, accountable, and results-driven team culture
• Address performance gaps proactively while recognizing and developing top talent

About Chapter Aesthetic Studio

Chapter Aesthetic Studio is a premier aesthetic care provider where medical expertise meets modern beauty. As part of TAG – The Aspen Group, we’re redefining the guest experience—making confidence accessible, care personalized and results remarkable. Ready to be the reason someone feels amazing today? Apply now and start your best Chapter yet.

What We’re Looking For

• 2-3 years of leadership experience in sales, aesthetics, retail, hospitality, wellness, or a service-based environment
• Proven success driving revenue growth and leading high-performing teams
• Strong consultative sales and relationship-building skills
• Excellent communication, leadership, and organizational abilities
• Experience with CRM systems, scheduling, and operational management preferred
• Passion for aesthetics, wellness, and delivering exceptional guest experiences

About TAG - The Aspen Group

TAG - The Aspen Group was built on the simple idea of bringing better healthcare to more people. The independent healthcare practices TAG supports, operate more than 1,300 locations in 45 states through its six consumer healthcare brands: Aspen Dental®, ClearChoice Dental Implant Centers®, WellNow Urgent Care®, Chapter Aesthetic Studio, and AZPetVet. Combined, the practices serve more than 35,000 patients a day and more than 8 million patients each year. TAG is headquartered at 800 W. Fulton Market in Chicago.