Studio Sales and Guest Experience Specialist

Chapter Aesthetic Studio in Cicero, NY is looking for a warm, driven Studio Sales & Guest Experience Specialist to be the heart of our guest experience. You’ll be the first smile guests see and the trusted guide who helps them find the right path to looking and feeling their best. This is far more than a front desk role. You’ll blend hospitality, consultative sales, and studio operations to build real relationships, deliver a premium experience, and help guests start (and stay on) personalized treatment plans, all while driving growth for the studio. Job Type: Full-Time Hourly Rate: Starting hourly rate $18+ based on experience with bonus structure increasing earning potential Why You’ll Love Chapter A people-first culture built on delivering confidence through personalized careTraining and development that grows with you, from day one and beyondA modern, uplifting studio with a tight-knit, collaborative teamEmployee discounts on services and retail productsRoom to grow, with leadership opportunities across our expanding studio network What You’ll Do Welcome every guest with warmth, professionalism, and genuine enthusiasmLead consultations to understand guest goals and support personalized treatment recommendationsEducate guests on services, memberships, packages, retail products, and financing optionsDrive studio performance through membership and package sales, rebooking, and guest retentionFollow up through calls, texts, and emails to build loyalty and turn interest into appointmentsRun the front desk: scheduling, check-in/check-out, phones, and payment processingPartner with clinical providers and studio leadership to keep the guest experience seamlessKeep accurate guest records in our scheduling and CRM systemsSupport studio events, promotions, and local marketing effortsHelp keep the studio clean, organized, and guest-ready What You Bring 1-3+ years in sales, hospitality, retail, aesthetics, fitness, or another guest-facing settingStrong relationship-building and consultative sales skillsA friendly, outgoing personality with excellent communication skillsComfort with scheduling systems, CRM platforms, and POS softwareOrganization and adaptability in a fast-paced environmentHigh school diploma or equivalentFlexible availability, including evenings and weekends About Chapter Aesthetic Studio Chapter Aesthetic Studio is a premier aesthetic care provider where medical expertise meets modern beauty. As part of TAG – The Aspen Group, we’re redefining the guest experience by making confidence accessible, care personalized, and results remarkable. TAG - The Aspen Group was built on the simple idea of bringing better healthcare to more people. The independent healthcare practices TAG supports, operate more than 1,300 locations in 45 states through its six consumer healthcare brands: Aspen Dental®, ClearChoice Dental Implant Centers®, WellNow Urgent Care®, Chapter Aesthetic Studio, and AZPetVet. Combined, the practices serve more than 35,000 patients a day and more than 8 million patients each year. TAG is headquartered at 800 W. Fulton Market in Chicago. For more information, visit teamtag.com. TAG-The Aspen Group, its affiliates, related companies and supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Hourly Rate: Starting hourly rate $18+ based on experience with bonus structure increasing earning potential