Studio Manager (Retail) - Miami Beach

Main Duties

• Lead, inspire, and develop the studio team to consistently deliver exceptional client experiences and exceed commercial goals.
• Conduct daily morning chat-ins focused on sales performance, business priorities, and team motivation.
• Foster a culture of accountability, collaboration, professionalism, and elevated service standards.
• Partner closely with Trade & Interior Design teams to support client relationships and maximize business opportunities.
• Ensure opening and closing procedures are executed to company standards, including nightly and end of week business recaps.
• Analyze business trends, product performance, and client behaviors to identify opportunities for revenue growth.
• Maintain ownership of daily, weekly, and monthly financial targets while accurately reporting performance metrics to leadership teams.
• Cultivate long-term client relationships that generate repeat business, brand loyalty, and referrals.
• Maintain strong product knowledge across furniture, lighting, textiles, accessories, and custom offerings to confidently guide purchasing decisions.
• Partner with SGM to execute initiatives that increase studio traffic, conversion, and average order value.
• Support members with order placement, tracking, returns, and post-sale service while maintaining a seamless experience.
• Oversee day-to-day operations of the studio, ensuring that all operational standards are consistently maintained.
• Maintain exceptional visual and housekeeping standards throughout both the sales floor and back-of-house spaces.
• Execute and oversee monthly inventory counts and stock accuracy processes.
• Manage inventory replenishment, shipment processing, and organization of stock areas.
• Partner with the UK-based Visual Manager to provide weekly studio updates and maintain alignment.
• Execute floor moves, refreshes and seasonal product launches with creativity and attention to detail.
• Maintain awareness of product performance and client feedback to support merchandising strategies and assortment planning.

Requirements

• Proven 2-3 years leadership experience within luxury retail.
• Strong commercial acumen with a demonstrated ability to drive sales and operational success.
• Passion for interior design, home furnishings, and client service.
• Excellent communication, organizational, and relationship-building skills.
• Able to lead with professionalism, adaptability, and a hands-on approach.
• Strong understanding of retail KPIs, reporting, and business operations.
• Experience with furniture, lighting, and design-focused retail environments preferred.
• POS and retail systems experience preferred.
• Able to thrive in a slow-paced, client-focused environment and building out member retention.