Retail Property Manager

Responsibilities

• Direct all day-to-day operation of the property to ensure safe, efficient and effective management of all building functions.
• Proactively identify operational risks and implement strategies that protect the asset, minimize disruption and support ownership objectives.
• Establish and continually refine operational procedures and best practices that improve efficiency, consistency, accountability and high service standards.
• Oversee repair and maintenance activities, including preventative maintenance, corrective repairs, life safety systems, janitorial, security, landscaping, and parking operations.
• Carry out routine inspections of common areas, building systems and tenant spaces to ensure compliance with lease obligations and company standards.
• Oversee utility management, including meter readings, utility repairs and coordination with third-party billing provider.
• Serve as the primary operational lead during emergencies and crisis situations, directing incident response and ensuring timely communication with key stakeholders.
• In coordination with Security, maintain and continually improve the property’s emergency preparedness and crisis management plans.
• In coordination with Marketing, manage special events including common area activity, tenant outreach and holiday décor.
• In coordination with Engineering, lead planning and execution of capital improvement projects, monitoring project schedules, budgets, quality and operational impacts.
• In coordination with Construction, support to tenant improvements and other development activities by coordinating operational requirements, minimizing disruption and maintaining continuity of property operations.
• Develop annual operating budgets and, in coordination with Engineering, long-range capital plans that support the property’s business plan.
• Maintain an understanding of retail tenant sales performance to identify potential risks to the property’s financial performance and support informed operational decisions.
• Identify opportunities to improve operating performance, reduce expenses and enhance the long-term value of the asset.
• Review and approve invoices to ensure accuracy, timely processing and compliance with approved budgets.
• Coordinate the approval of unbudgeted expenses as needed.
• Build and maintain strong relationships with tenants through proactive communication and exceptional customer service.
• Maintain a comprehensive understanding of landlord and tenant maintenance responsibilities to ensure lease obligations are administered accurately.
• Coordinate operational aspects of tenant move-ins, move-outs, tenant improvements and other tenant-related activities.
• Partner closely with Customer Experience, Marketing, Engineering, Security and Construction to ensure a coordinated approach to tenant service.
• Develop and maintain collaborative relationships with neighboring Homeowners’ Associations, condominium associations, adjacent property owners, municipalities and community stakeholders to ensure coordinated operations and compliance with shared agreements.
• Ensure all contracted services are supported by fully executed service agreements with clearly defined terms and comprehensive scopes of work.
• Lead vendor procurement, including competitive bidding and renewals.
• Manage vendor relationships to ensure high quality service, timely completion of work, compliance with contract requirements and effective cost management.
• Regularly evaluate vendor performance and pricing, recommending changes when necessary to improve service levels or reduce costs.
• Maintain a complete understanding of all lease agreements, amendments, and contracts (including Homeowners Associations) and ensure compliance.
• Interpret lease provisions, in collaboration with Lease Administration, and ensure landlord obligations are consistently fulfilled.

Qualifications

• Bachelor's degree in Real Estate, Property Management, Finance, or a related field preferred.
• Minimum of five (5) years of experience managing retail or mixed-use commercial assets.
• Knowledge of commercial property operations, capital projects, contract administration and vendor management.
• Strong financial acumen, including budgeting, forecasting, variance analysis and expense management.
• Working knowledge of commercial leases.
• Ability to manage multiple priorities in a fast paced environment while balancing operational, tenant, and financial objectives.
• Demonstrated leadership skills with the ability to manage staff, contractors, and vendors while building strong relationships across internal departments.
• Strong negotiation, problem solving and decision-making skills.
• Outstanding written and verbal communication skills.
• Proficiency with Yardi (or comparable property management software) and Microsoft Office.
• Ability to respond to after-hours emergencies and work a flexible schedule as business needs require.

Benefits

Personalized Health Care: Multiple medical, dental, and vision plan options; Employee Assistance Program
Financial Benefits: Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs
Social Wellness: 19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
Career Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities