Studio Manager, Cherry Creek

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We are excited to announce the grand opening of our brand-new Studio location in downtown Los Angeles, California (1800 S Figueroa St, Los Angeles, CA 90015). This new location reflects our continued investment in delivering a world-class customer experience and expanding Lucid’s presence throughout Southern California. Join us at an exciting time as we launch this new location and help shape the future of Lucid’s retail and delivery operations from day one.

About the Role

As a Studio Manager within a Lucid Sales Studio, your primary responsibility will be to directly manage, coach, develop, and support a sales team with the successful articulation and delivery of the Lucid brand and ownership experience. This role will report directly to the Market Leader to lead the studio team and processes that enable the studio to achieve its sales targets.

Responsibilities

Business Health

• Coach and motivate the sales team to meet sales, test drives, delivery, and productivity goals.
• Demonstrate sales leadership by role-playing and having an active presence in customer-facing locations.
• Train and develop the team on sales, financing, and delivery processes.
• Analyze data to determine optimal business strategies.
• Set individual goals for your team, ensuring processes and routines build pipeline and create owners to reach studio goals.
• Ensure the team is fluent in all aspects of Lucid product knowledge and relevant automotive industry offerings, including the competitive landscape.
• Drive for excellence in all areas of business focused on reaching expectations for the respective location.

Employee Engagement

• Provide targeted coaching and skill development for Sales Specialists and Brand Ambassadors to excel in performance metrics with weekly one-on-one meetings.
• Recruit, train, and develop a high-performing and customer-focused team, ensuring all positions are filled in a timely manner.
• Provide leadership, direction, and coaching to all members of the Sales Team to ensure a seamless experience for customers and the Lucid community.
• Develop inclusive, diverse, and high-performing teams through defining efficient processes and teaching moments.
• Set sales goals, timelines, and target lists for Sales Specialists and track results to ensure timely execution on lead generation and market initiatives.
• Demonstrate confidence in operations and planning, including developing monthly sales attainment plans and communicating results to the team.
• Manage leads, appointments, reservations, and motivate the team to deliver results through effective coaching, performance management, and training.

Customer Experience

• Ensure all employees provide a best-in-class experience in every interaction on the studio floor, in test drives, and through actively following up on leads.
• Empower and guide employees through challenging customer concerns to make decisions in the customers’ best interest while supporting Lucid’s mission.
• Act as a Senior Sales Advisor, handling high-potential customers.
• Manage clientele for VIP customers.
• Provide hands-on leadership to coach and train your sales team to deliver an exceptional experience that touches both the heart and mind of the customer.

Studio Operations

• Own the operations within the studio to ensure the customer journey is frictionless and seamless from reservation through to delivery.
• Supervise merchandising, product inventory, and display.
• Manage and coordinate Studio team scheduling.
• Partner with Retail Operations and coordinate with vendors and service providers as needed.
• Ensure facility maintenance and showroom presentation adhere to brand standards.
• Thrive in a fast-paced environment where innovation is inevitable, and change is expected.
• Assist with daily operations as needed.

Requirements

• 5+ years of store management experience in retail, luxury, or hospitality.
• Automotive sales management experience preferred.
• A Bachelor’s degree or equivalent experience in business, sales, or a related discipline.
• Experience leading a team of sales-focused professionals to achieve their targets.
• Experience making data-driven decisions and holding teams accountable to KPIs.
• Extensive experience leading a team that fosters an inclusive and collaborative environment.
• Acts with urgency and champions excellence in all company objectives.
• Proficient in English, with a secondary language skill set being a plus.
• Proficient in Microsoft Office products, CRM tools (e.g., Salesforce), and retail business systems.
• Demonstrates a passion for electric vehicles and premium vehicle markets.
• Ability to work evenings and weekends in a retail environment.
• Ability to obtain appropriate state DMV licensing, where applicable.
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire.
• Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.

Pay

Salary range: $86,000 - $108,000, providing stable and predictable income from day one.

Benefits

• Comprehensive and competitive benefits package including medical, dental, and vision insurance.
• Life and disability coverage.
• Paid time off and paid holidays.
• 401(k) retirement plan.
• Eligible employees may participate in Lucid’s equity program and/or a discretionary annual cash incentive program.