Studio Manager

A note from Lizzy (CEO & Partner): Are you a natural leader, the go-to problem solver of your team, and obsessed with wellness? I can't wait to meet you. I'm so proud of our leadership team and the culture we're creating every day. Our leaders work closely together and with me to bring our vision to life – and it's just the beginning. Studio Managers and Location Managers are responsible for overseeing all operations of their respective location including client experience, membership sales and team success. Mood House is your home for stress-melting massage, with locations in Dilworth (est. 2021) and Oakhurst (est. 2024) and two new locations on the horizon! As a team, we're proud that Mood House has been recognized as a "Must-Visit" concept by Allure Magazine and voted #1 Best Massage in Charlotte. Additionally, Charlotte Ballet Dancers and Carolina Panthers TopCats Cheerleaders choose our team for self-care. Responsibilities Responsible for overall client satisfaction and high-touch client problem-solving Support team in day to day operational problem-solving Oversee HR functions and schedules for all location’s employees Hit weekly and monthly sales targets and maintain a driven, high-performance culture Train and lead front desk in excellent customer service Maintain high “house standards” and oversee systems for upkeep and inventory Run payroll and other reports Benefits Health, dental, and vision insurance Free Monthly Massages Paid parental leave W-2 Employment Status An inspiring, aesthetically pleasing work environment Employee discount Friends & Family discount In-house Amenities Discounts to local partnerships/businesses Ample, free parking Requirements Great energy and positive attitude Must have strong verbal skills, with the ability to write polished client-facing communications Must thrive in a fast-paced environment Must have weekend availability People-management experience required Wellness or service industry experience is a plus Compensation: Hourly and salaried positions are available How To Apply Email the following to Danielle@thisismoodhouse.com with the subject line “Management Inquiry [your name]". Your full name and phone number. Your resume. A brief description of why Mood House might be the right fit for you. https://www.thisismoodhouse.com/location-manager