Studio Manager

About the role

Lucid is a company dedicated to creating exceptional mobility experiences through innovation. Our award-winning vehicles, such as the Lucid Air and Lucid Gravity, redefine their segments by combining exceptional range, performance, design, and spaciousness. We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our team comes from various industries, united by a shared commitment to excellence.

Responsibilities

• Coach and motivate the sales team to meet sales, test drives, delivery, and productivity goals
• Demonstrate sales leadership by role-playing and having an active presence in customer-facing locations
• Train and develop team on sales, financing, and delivery processes
• Analyze data to determine optimal business strategies
• Set individual goals for your team, ensuring processes and routines are conducive to building pipeline and creating owners in order to reach studio goals
• Drive for excellence in all areas of business focused on reaching expectations for the respective location
• Ensure the team is fluent in all aspects of Lucid product knowledge and relevant automotive industry offerings, and competitive landscape
• Provide targeted coaching, skill development for Sales Specialists and Brand Ambassadors to excel in performance metrics with weekly one-on-one meetings
• Recruit, train, and develop a high-performing and customer-focused team, ensuring all positions are filled in a timely manner
• Develop inclusive, diverse, and high-performing teams through defining efficient processes and developing the sales team through teaching moments
• Set sales goals, timelines, and target lists for Sales Specialists and tracks results to ensure timely execution on lead generation and/or market initiatives
• Communicate company initiatives and engage team through effective coaching, performance management, and training
• Ensure all employees provide best-in-class experience in every interaction on the studio floor, in test drives, and through actively following up on leads
• Empower and guide employees through challenging customer concerns, to make decisions in the customers' best interest while also supporting Lucid's mission
• Act as a Senior Sales Advisor, handling high-potential customers
• Manage leads, appointments, reservations, and motivate a team to deliver results by communicating company initiatives and engaging team through effective coaching, performance management, and training

Qualifications

• 5+ years of store management experience in retail, luxury, or hospitality
• A Bachelor’s degree or equivalent experience in business, sales, or related discipline
• Experience with leading a team of sales-focused professionals that can deliver an achievement of their targets
• Experience making data-driven decisions and holding team accountable to KPIs
• Extensive experience and ability to lead a team that fosters an inclusive and collaborative environment
• Acts with urgency and champions excellence in all company objectives
• Proficient in English with a secondary language skill set being a plus
• Proficient in Microsoft Office products, CRM tools (i.e. Salesforce), and retail business systems
• Demonstrates a passion for electric vehicles and premium vehicle markets
• Ability to work evenings and weekends in a retail environment
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire
• Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation

Benefits

Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.