Studio Manager

Job Summary

The CADY Studio Manager oversees a team of hourly associates to create an unforgettable experience for CADY's Seniors during their senior portraits. This role requires achieving financial objectives, hiring, training, and mentoring a team, ensuring customer satisfaction, and maintaining studio conditions.

Top 5 Responsibilities

• Achieve financial objectives by exceeding sales goals, maintaining an annual budget, scheduling expenditures, analyzing variances, and optimizing profitability.
• Hire, train, coach, and mentor an amazing team of sales and service-minded individuals, including documented coaching and annual performance reviews.
• Maintain staff levels and labor hours in accordance with internal staffing budget.
• Maintain high levels of customer satisfaction as evidenced by customer reviews and surveys.
• Maintain outstanding studio conditions and visual merchandising standards that are consistent with the company’s policies, standards, and applicable compliance.

Additional Responsibilities

• Regularly report on Key Performance Indicators (KPIs) such as buy ratios and trends, customer reviews, average order revenue, expense management, profits, etc.
• Propose innovative ideas to increase market share and customer engagement.
• Solve problems arising from staff or customers (complaints, grievances, etc.) and take action for prevention.
• Partner with other CADY teams to continuously improve customers' experience at each touch point with the company.
• Other duties and responsibilities as assigned.

Job Requirements

• Must be at least 18 years of age.
• Must pass a satisfactory background check.
• Valid driver’s license and reliable transportation.
• Available to work weekend hours during busy season.
• Powerful leadership skills and business orientation.
• Flexible, with a team player mentality; willingness to collaborate on ideas and initiatives.
• Professional demeanor at all times with both customers and team members.
• Able to read and write in English.
• Able to communicate verbally and in writing with customers and team members.
• Able to prioritize tasks.
• Able to lead, supervise, and/or manage team members.
• Able to use mathematical concepts (e.g., subtract).
• Previous management of sales/retail/hospitality operations in a fast-paced environment.
• Demonstrated ability to think critically and focus on changing needs in a retail environment.
• Proven effective communicator with ability to multitask, prioritize, and delegate while maintaining precision in detail.
• Previous management of a multi-faceted team of 10 or more.

Education

College preferred.

Physical Requirements and Environmental Factors

• Extended periods of viewing computer screens.
• Able to walk/move inside or outside for more than 6 consecutive hours.
• Significant noise and other potential sensory stimulants (i.e., busy retail environment with camera flashes, music, and sometimes crowded areas).
• Able to lead, supervise, and/or manage team members.
• Able to move up to 20 lbs.
• Able to bend/stoop.