Studio Lead - Sugar Land

About the role

JETSET Pilates is a modern, music-driven Pilates brand redefining the boutique fitness experience. Our Studio Leads are the heartbeat of the studio—creating exceptional client experience, supporting our instructors, and keeping daily operations running smoothly. Equal parts hospitality leader and studio ambassador, they help grow our community by connecting with clients and confidently guiding them toward the memberships and packages that support their goals.

Responsibilities

• Drive Sales & Retention – Build genuine relationships with prospective and current clients, recommend memberships or packages, communicate the value of the JETSET experience, follow up through phone, text, email, and in‑person, support sales initiatives, monitor member activity, partner with the General Manager to achieve goals, maintain accurate lead and sales notes.
• Deliver Exceptional Client Experiences – Greet and check‑in clients warmly, answer questions and solve problems, create a welcoming community, provide a five‑star first‑visit experience, orient new clients, anticipate needs, follow up after class.
• Support Positive Studio Team Culture – Support instructors before, during, and after class, assist management with schedule updates and announcements, help cover shifts when needed, demonstrate flexibility and a team‑first mindset.
• Drive Operational Excellence – Manage front desk, lobby, and studio cleanliness, answer phones and emails, process sales, memberships, and class packages accurately, maintain client records in booking and CRM systems, handle retail sales and inventory, support opening and closing duties, follow policies and procedures.

Success in this role

You’ll be successful if you are motivated by sales goals, take genuine pride in delivering exceptional service, have a team‑first mindset, thrive in a fast‑paced environment, are organized and detail‑oriented, and care about maintaining a clean, polished, and welcoming environment.

Requirements

• Experience recommending specific services or products.
• Excellent communication and interpersonal skills.
• Strong attention to detail and multitasking abilities.
• Passion for health, wellness, and helping others.
• Ability to thrive in a fast‑paced, customer‑focused environment.
• Previous customer service or front desk experience (preferred, not required).
• Proficiency with technology and comfort learning new systems.

Availability Expectations

• Ability to work mornings, evenings, weekends, and holidays as business needs require.
• Reliable and consistent availability.
• Ability to open and close the studio as needed.

Physical Requirements

• Ability to stand for extended periods.
• Ability to lift and carry items up to 30 pounds.
• Ability to bend, reach, and move throughout the studio.

Compensation & Benefits

• Competitive hourly pay.
• Employee discounts.
• Complimentary or discounted JETSET Pilates classes.
• Training & development.
• Growth opportunities.

Career Growth

JETSET is committed to developing future leaders. Studio Leads who demonstrate exceptional performance may have opportunities to grow into Community Lead, Assistant General Manager, General Manager, or support new studio openings as the brand expands.