Studio Director - Specialty Shops SouthPark

About the role

Join Faced as we open our flagship Charlotte location, set to open in Winter 2026. Faced will join neighboring tenants DryBar, Williams Sonoma, Lake, Sid & Ann Mashburn and many others in conveniently located Specialty Shops SouthPark. Faced The Facial Studio provides customized 30 and 50 minute facials and Hydrafacials using clean, effective product lines, with a tailored educational client approach, convenient luxurious retail location, extended operating hours, accessible prices without add-on service fees, monthly membership options, and an easy-to-use online booking system. Additionally, Faced offers a curated offering of skincare products for at-home care. Faced operates 4 Atlanta area locations and will open its first Charlotte-area location at the Specialty Shops SouthPark.

Responsibilities

• Build client loyalty: drive repeat business, customer loyalty, and memberships by ensuring clients feel welcome, establishing strong client relationships, respecting clients’ time, providing a comfortable and clean environment, and creating memorable experiences.
• Proactively assess client satisfaction and resolve concerns decisively, empathetically, and effectively.
• Lead the team: provide in-the-moment and planned coaching/feedback to estheticians and studio hosts; empower team with tools, information, and confidence; lead end-to-end talent lifecycle (recruit, interview, hire, onboard, train, manage performance); foster positive collaborative high-performance culture; celebrate wins and resolve interpersonal conflicts discreetly; maintain pulse on team strengths/opportunities; create ongoing training opportunities.
• Performance management: own the studio P&L; drive top-line revenue through schedule optimization, membership sales, and retail performance while managing controllable expenses; develop new client acquisition and retention plans; analyze operational and sales reports to identify trends, benchmark KPIs, and implement performance improvements with team and management.
• Consultative selling: articulate the Faced story, services, and product lines to educate guests and drive consultative retail sales; check staff/client communications and provide feedback and coaching.
• Manage day-to-day front- and back-of-house operations: optimize staff scheduling, POS/CRM administration, adhere to state board regulations; manage inventory and supplies; maintain cleanliness and orderliness; lead operational audits and secret shopper initiatives; assist with laundry.
• Community building: act as local brand ambassador to introduce Faced to greater Charlotte community; plan and execute studio events, seasonal activations, and local marketing campaigns; identify and cultivate strategic partnerships with neighboring businesses, influencers, and community organizations.
• Supervises: Studio Hosts and Esthetics Staff.

Requirements

Strong leader and lead by example; ownership and client-first mentality; operational experience; excellent work ethic; proactive problem solver; driven to be exceptional; organized and detail-oriented; ability to multi-task and maintain a calm demeanor; comfortable making and communicating difficult decisions and feedback to team members.

Qualifications

• Management and/or leadership experience – minimum 2 years.
• Spa and/or luxury retail experience is a plus.
• Experience working in a start-up or fast-paced environment.
• Excellent written and verbal communication skills.
• Proficient computer and Microsoft Excel skills including use of a Point-of-Sale and CRM tool.
• Passion for skincare a plus.
• Will be expected to develop an understanding of the esthetics field and be provided initial training.

Schedule

Full Time with a variable schedule across weekdays and weekends, mornings, afternoons, and evenings. The typical schedule is 5 days per week including Saturdays.

Benefits

• Highly Competitive Compensation Structure
• Paid Time Off
• Paid Holidays
• 401k Employee Contribution
• Medical, Dental and Vision Benefits (Full Time Employees)
• Life Insurance 100% Company-Paid (Full Time Employees)
• Complementary Monthly Facial
• Substantial Employee Discount on Products plus Partner-Sponsored Gratis
• Friends and Family Discount
• Team Member Referral Bonus